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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £12.60 per hour, enjoy bonuses, and receive a free staff handset with perks.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, with opportunities for growth and development.
Retail Customer Advisor (Londonderry) – 24 hours
Three UK – Location: Unit M 17A Foyleside Shopping Centre, 19 Orchard Street, Londonderry, United Kingdom, BT48 6XY.
Salary: £12.60 per hour + an on‑target bonus of 25%, paid out monthly based on your store\’s performance.
Working Hours: Part time 24 hours across 4 days per week, including weekends on a rotation basis.
Company Description
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first‑class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
It all starts with you. We are looking for individuals who want to ‘wow’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
At Three, we offer a range of benefits
- A free staff handset + unlimited SIM card.
- 4.5% employer pension contribution.
- Life assurance.
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata).
As a bonus, within retail, you will also receive
- A Tastecard membership.
- Money to spend with Uber.
- Access to discounts across thousands of retailers, activities, gyms and health clubs via our Perks at Work scheme.
- Opportunity to win ‘Three Celebrates’ monthly and annual awards.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey—extended time or breaks in between online assessments, a sign‑language interpreter or assistive technology—please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Job Details
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Other
- Industries: Telecommunications
#VodafoneThree
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#J-18808-Ljbffr
Retail Customer Advisor (Londonderry) - 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Londonderry) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you handle customer complaints or work in a team. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your personality! During the interview, let your authentic self come through. Share personal stories that highlight your customer service skills and problem-solving abilities. Remember, they want to see who you are beyond your CV.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Londonderry) - 24 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone above and beyond to help someone out, as this is key for the Retail Customer Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and problem-solving abilities, as these are super important for us at Three UK. We want to know how you can contribute to our high-performing environment!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for the team. Remember, we’re looking for genuine passion and ambition!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you provided exceptional customer service or resolved issues effectively. This will demonstrate your passion for helping others.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, problem-solving, and sales performance. Practising your responses can help you feel more confident and articulate during the interview. Think about how you can relate your answers back to the responsibilities of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the team.