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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, and perks like a free phone and discounts.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, with great opportunities for personal and professional growth.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Retail Customer Advisor (Liverpool – Church Street) – 37.5 hours
Location: 60 Church Street, Liverpool, United Kingdom, L1 3AY
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 6 wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified reasonable adjustments to help you perform at your best. If you require any reasonable adjustments during recruitment, please contact your recruiter or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show us who you are.
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Retail Customer Advisor (Liverpool - Church Street) - 37.5 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Liverpool - Church Street) - 37.5 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if the store has a casual vibe, showing up looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a nice touch that not everyone does!
We think you need these skills to ace Retail Customer Advisor (Liverpool - Church Street) - 37.5 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your enthusiasm for customer service shine through. Share examples of how you've gone the extra mile to help customers in the past – we love a good story!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your skills and experiences that align with the role of a Retail Customer Advisor, especially your ability to engage with customers and work in a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Understand how they can enhance customer experiences. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's focus on customer engagement.
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to contribute positively to a team environment and achieve common goals.
✨Problem-Solving Mindset
Think of scenarios where you've successfully resolved customer issues. Be prepared to demonstrate your resourcefulness and proactive approach to problem-solving, as this is crucial for a Retail Customer Advisor.
