Retail Customer Advisor (Liverpool - Church Street) - 30 hours

Overview

Retail Customer Advisor (Liverpool – Church Street) – 30 hours. Location: 60 Church Street, Liverpool, United Kingdom, L1 3AY. Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working Hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis.

Company

Three UK

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.

Qualifications

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required—the ambition and drive to learn matter most.

What We Offer / Benefits

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

Additional Perks:

• A Tastecard membership
• Money to spend with Uber
• Discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Need to know

We offer reasonable adjustments during the interview process. If you require any adjustments or have accessibility needs, contact your recruiter or email jobs@three.co.uk for guidance. We use AI in parts of our business; bring your authentic experiences and abilities to the interview. We’re looking for genuine you.