At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in connecting communities and driving progress.
- Benefits: Earn £13.85/hour plus bonuses, enjoy 31 days holiday, and access exclusive discounts.
- Other info: Full training provided with ongoing development opportunities for career growth.
- Why this job: Be part of a team that values diversity and empowers you to make a difference.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
Overview
Company: VodafoneThree – Kingston, London
Role: Retail Customer Advisor
Location: Kingston, London
Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
About Us
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We value belonging and welcome diverse perspectives. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree: Join us and you’ll be at the heart of change. We invest in sustainability, build opportunities, and power businesses, services and communities across the country. You’ll work on real challenges with real impact across every corner of the country. We move at pace and are continually learning. The Kingston Three Store offers a modern retail space with smartphones, accessories and mobile services, staffed by friendly and knowledgeable colleagues.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards and hit sales targets as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolution.
Qualifications
We look for individuals who want to wow customers by showing how technology can transform everyday moments. Key qualities include:
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training is provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most. We offer ongoing development opportunities to help you grow as a Customer Advisor and beyond.
Benefits & Additional Information
We offer a competitive package of pay and benefits, including pay, bonuses, and paid time off (pro-rata). We provide access to learning and development tools to support your career growth. Our benefits include:
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Additional retail benefits include: Tastecard membership, Uber credit, access to discounts across thousands of retailers and activities, and opportunities to win awards.
Need to Know
We are committed to an inclusive recruitment process and can provide reasonable adjustments during interviews. If you require adjustments, please contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation, but we value your authentic experiences and abilities. We look forward to getting to know the real you.
Retail Customer Advisor (Kingston, London) - 30 hours employer: Three UK
VodafoneThree is an exceptional employer that prioritises inclusivity and personal growth, making it a fantastic place to work as a Retail Customer Advisor in Kingston, London. With a competitive salary, generous benefits including a free staff handset, extensive holiday allowance, and ongoing development opportunities, employees are empowered to thrive in a supportive and dynamic environment. Join us to be part of a team that values your contributions and fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Kingston, London) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Kingston, London) - 30 hours
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've wowed customers in the past and how you can bring that passion to our team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific role of Retail Customer Advisor. Mention how your skills align with our mission at VodafoneThree.
Be Yourself:We value authenticity, so let your personality shine through in your application. Share your unique experiences and perspectives that make you a great fit for our diverse team.
Apply Through Our Website:Make sure to apply through our official website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with VodafoneThree’s products and services. Brush up on their latest offerings and think about how they can benefit customers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations that highlight your problem-solving abilities and how you tailored solutions to meet individual needs. This is key for a Retail Customer Advisor role!
✨Team Player Vibes
Since teamwork is crucial in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Share stories that demonstrate your ability to contribute positively to a team environment and how you support your colleagues to achieve common goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if VodafoneThree is the right fit for you.
