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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leader in connectivity and innovation.
- Benefits: Earn £13.85 per hour plus bonuses, with 31 days holiday and perks.
- Other info: Enjoy ongoing training and development opportunities in an inclusive workplace.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
Overview
Retail Customer Advisor (Kingston) – 20 hours per week. Location: Kingston, England, United Kingdom. Salary: £13.85 per hour + an on-target bonus of 25%, paid out monthly based on store performance. Working Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis.
About Vodafone/Three
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network and are investing in 5G and digital infrastructure to power businesses, services and communities. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards across Three while contributing to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. Ongoing development opportunities are available to build your skills and confidence so you can own your role as a Customer Advisor and beyond.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Additional Perks
- Perks such as Tastecard membership, Uber discounts, and access to discounts across thousands of retailers, activities, gyms, and health clubs via Perks at Work
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Notes
We offer a range of learning and development tools to support career growth. We are committed to an inclusive culture and provide reasonable adjustments during the interview process upon request.
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Retail Customer Advisor (Kingston) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Kingston) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vodafone/Three. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone for the rest of the meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Customer Advisor (Kingston) - 20 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When you're writing your application, make sure to highlight your love for customer service. We want to see how you connect with customers and create positive experiences, so share any relevant stories or examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Retail Customer Advisor role. Mention specific skills and experiences that align with what we’re looking for, like teamwork and problem-solving.
Be Yourself: We value authenticity, so let your personality shine through in your application. Don’t be afraid to show us who you are and what makes you unique. This is your chance to stand out from the crowd!
Apply Through Our Website: Make sure to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, take some time to research Vodafone/Three and their products. Understanding their services and how they connect with customers will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your passion for delivering exceptional service, which is key for a Retail Customer Advisor.
✨Be a Team Player
Since teamwork is essential in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well within a team and contribute positively to a high-performing environment. This will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.