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For Companies At a Glance
- Tasks: Engage customers and provide top-notch service while promoting our latest tech products.
- Company: Join Vodafone Three, a leader in connectivity and inclusivity.
- Benefits: Earn £13.85 per hour plus bonuses, with great perks like a free phone and discounts.
- Other info: Enjoy 31 days holiday, health support, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your input and helps you grow.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
Overview
Retail Customer Advisor (Holloway Road) – 30 hours
Location: Holloway Road, North London. Salary: £13.85 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Join Vodafone Three and be part of a team that values inclusivity, customer focus and delivering great service. You will help customers with our latest smartphones, accessories and mobile services, providing first-class customer service and contributing to store sales targets as part of a collaborative team.
About Us
We’re here to build a network the UK can count on – connecting people, places and potential. We’re expanding connectivity, investing in 5G and digital infrastructure, and building a future that works for everyone. We foster a workplace where different perspectives are welcomed and everyone can be themselves.
Job Description
As a Retail Customer Advisor at Three UK, you will understand and meet each customer’s needs as they enter the store. Your customer service excellence and knowledge of our products and services will help us achieve high standards and contribute to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that make customers feel valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solutions: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
We are looking for individuals who want to wow customers by showing how technology can transform everyday moments. Key qualities include:
- Customer Focused: Strong passion for delivering excellent customer service and meeting customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior product knowledge is required. Ambition and the drive to learn matter most. We offer development opportunities to help you grow as a Customer Advisor and beyond.
Benefits and Perks
We offer a competitive package of pay and benefits to reward your hard work, including health and well-being support.
- A free staff handset + unlimited SIM
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
In retail, you will also receive: Tastecard membership, Uber credit, discounts across thousands of retailers, and access to our Perks at Work scheme, plus opportunities to win awards.
What We Offer
We invest in our people’s success with fair pay, bonuses and opportunities for development. You can personalise benefits for you and your family, including discounts and a pension plan. We support your career through learning and development tools.
Need to Know / Accessibility
We are committed to inclusive recruitment. If you require reasonable adjustments or accessibility support during the interview process, please contact your recruiter or email jobs@three.co.uk for guidance. We use AI to support innovation, but we value your authentic experiences and abilities during the interview process.
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Retail Customer Advisor (Holloway Road) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Holloway Road) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vodafone Three. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! Vodafone Three is all about inclusivity and collaboration, so don’t be afraid to let your true self shine through. Share personal stories that highlight your problem-solving skills and customer focus – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Holloway Road) - 30 hours
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve wowed customers in the past and how you can bring that same energy to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for, like teamwork and problem-solving. It shows us you’re genuinely interested in the role.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for technology and how it can transform everyday moments for customers. We want to know what makes you tick!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Vodafone Three's products and services. Understand the latest smartphones, accessories, and mobile services they offer. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs. This will demonstrate your passion for customer satisfaction, which is key for this role.
✨Team Player Vibes
Since teamwork is crucial, be ready to discuss how you collaborate with others. Share experiences where you contributed to a team goal or helped a colleague. This will highlight your ability to work well in a high-performing environment.
✨Problem-Solving Mindset
Think of instances where you successfully resolved customer issues. Be prepared to explain your thought process and how you approached the problem. This will showcase your resourcefulness and proactive attitude, which are essential for a Retail Customer Advisor.