At a Glance
- Tasks: Engage customers and provide top-notch service while promoting our latest tech products.
- Company: Join Vodafone Three, a leader in connectivity and inclusivity.
- Benefits: Earn £13.85 per hour plus bonuses, with great perks like a free phone and discounts.
- Other info: Enjoy 31 days holiday, health support, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your input and helps you grow.
- Qualifications: No experience needed, just a passion for customer service and teamwork.
Overview
Retail Customer Advisor (Holloway Road) - 30 hours
Location: Holloway Road, North London. Salary: £13.85 per hour + an on-target bonus of 25%, paid monthly based on store performance. Working hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Join Vodafone Three and be part of a team that values inclusivity, customer focus and delivering great service. You will help customers with our latest smartphones, accessories and mobile services, providing first-class customer service and contributing to store sales targets as part of a collaborative team.
About Us
We’re here to build a network the UK can count on – connecting people, places and potential. We’re expanding connectivity, investing in 5G and digital infrastructure, and building a future that works for everyone. We foster a workplace where different perspectives are welcomed and everyone can be themselves.
Job Description
As a Retail Customer Advisor at Three UK, you will understand and meet each customer’s needs as they enter the store. Your customer service excellence and knowledge of our products and services will help us achieve high standards and contribute to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that make customers feel valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solutions: Provide personalised solutions for general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
We are looking for individuals who want to wow customers by showing how technology can transform everyday moments. Key qualities include:
- Customer Focused: Strong passion for delivering excellent customer service and meeting customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior product knowledge is required. Ambition and the drive to learn matter most. We offer development opportunities to help you grow as a Customer Advisor and beyond.
Benefits and Perks
We offer a competitive package of pay and benefits to reward your hard work, including health and well-being support.
- A free staff handset + unlimited SIM
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
In retail, you will also receive: Tastecard membership, Uber credit, discounts across thousands of retailers, and access to our Perks at Work scheme, plus opportunities to win awards.
What We Offer
We invest in our people’s success with fair pay, bonuses and opportunities for development. You can personalise benefits for you and your family, including discounts and a pension plan. We support your career through learning and development tools.
Need to Know / Accessibility
We are committed to inclusive recruitment. If you require reasonable adjustments or accessibility support during the interview process, please contact your recruiter or email jobs@three.co.uk for guidance. We use AI to support innovation, but we value your authentic experiences and abilities during the interview process.
#VodafoneThree
Retail Customer Advisor (Holloway Road) - 30 hours in City of London employer: Three UK
At Vodafone Three, we pride ourselves on being an inclusive employer that values customer focus and teamwork. Located in Holloway Road, North London, we offer competitive pay, a supportive work culture, and numerous opportunities for personal and professional growth, including comprehensive training and development programmes. With benefits like a free staff handset, generous holiday allowance, and various discounts, we ensure our employees feel valued and rewarded for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Holloway Road) - 30 hours in City of London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Three UK, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Advisor (Holloway Road) - 30 hours in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Three UK that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Three UK will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Three UK and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Three UK
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Three UK, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Three UK!
