At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like a free handset and discounts.
- Other info: Flexible shifts across 3-4 days, with opportunities for ongoing development and recognition.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
Retail Customer Advisor (Hereford) - 20 hours
Three UK Hereford, England, United Kingdom
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Retail Customer Advisor (Hereford) - 20 hours
Three UK Hereford, England, United Kingdom
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Join to apply for the Retail Customer Advisor (Hereford) - 20 hours role at Three UK
Company Description
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\'s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Hereford Three Store is a friendly and contemporary retail space, offering the latest smartphones, accessories, and mobile services, with helpful staff providing expert advice, located in the heart of Hereford. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \'wow\' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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#J-18808-LjbffrRetail Customer Advisor (Hereford) - 20 hours employer: Three UK
At Three UK, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued and encouraged to thrive. As a Retail Customer Advisor in Hereford, you'll enjoy competitive pay, comprehensive benefits, and ongoing development opportunities that empower you to grow your career while making a meaningful impact in the community. Join us in building a connected future, where your contributions truly matter and your well-being is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Hereford) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your commitment to providing exceptional service, which is crucial for this position.
✨Tip Number 3
Research the company culture at Three UK. Understanding their values around inclusivity and community engagement can help you align your responses during interviews, showing that you're a good fit for their team-oriented environment.
✨Tip Number 4
Network with current or former employees of Three UK if possible. They can provide valuable insights into the interview process and what the company looks for in a Retail Customer Advisor, giving you an edge over other candidates.
We think you need these skills to ace Retail Customer Advisor (Hereford) - 20 hours
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills:Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, as this is crucial for the position.
Highlight Team Collaboration:Mention any experiences where you worked effectively within a team. This role values collaboration, so demonstrating your ability to contribute positively to a team environment will strengthen your application.
Personalise Your Application:Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you want to work for Three UK specifically and how you can contribute to their mission of connecting people and communities.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond in previous roles to provide exceptional service. This will demonstrate your commitment to customer satisfaction.
✨Know the Products Inside Out
While you’ll receive training, having a basic understanding of Three UK's products and services can set you apart. Research their latest offerings and be ready to discuss how these can benefit customers, showing your enthusiasm for the role.
✨Emphasise Teamwork Skills
Three UK values collaboration, so highlight your experience working in teams. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to foster a positive work environment.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of examples where you successfully resolved customer issues or overcame challenges, as this will illustrate your resourcefulness and proactive approach.
