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- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts on various retailers.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours with 31 days annual leave and opportunities for ongoing development.
Retail Customer Advisor (Havant) – 30 hours
Join to apply for the Retail Customer Advisor (Havant) – 30 hours role at Three UK
Retail Customer Advisor (Havant) – 30 hours
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Join to apply for the Retail Customer Advisor (Havant) – 30 hours role at Three UK
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Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Havant Three Store is a modern and customer-friendly retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the heart of Havant’s town center, close to shopping and local attractions. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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Retail Customer Advisor (Havant) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Havant) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through role-play or discussing past experiences, demonstrating your ability to connect with customers will make you stand out as a candidate.
✨Tip Number 3
Research the local Havant community and its demographics. Being aware of the customer base you'll be serving can help you tailor your approach and show that you're genuinely interested in meeting their needs.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics, training opportunities, and how success is measured at Three UK shows your enthusiasm for the role and your commitment to contributing positively to the team.
We think you need these skills to ace Retail Customer Advisor (Havant) - 30 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since the role focuses on customer engagement and service excellence, make sure to emphasise any previous experience in customer service. Use specific examples that demonstrate your ability to meet customer needs and create positive experiences.
Show Team Collaboration: The job requires working well within a team. Include examples in your application that showcase your ability to collaborate effectively with others, contributing to a positive work environment.
Express Your Passion for Technology: As the role involves promoting innovative products and services, convey your enthusiasm for technology and how it can enhance everyday life. This will show your potential employer that you are genuinely interested in the products you'll be selling.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your primary role is to enhance the customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your passion for delivering exceptional service.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of instances where you successfully worked as part of a team to achieve a goal. Highlighting your ability to contribute positively to a team environment will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach to customer enquiries.
✨Know the Company and Its Values
Familiarise yourself with Three UK's mission and values. Understanding their commitment to inclusivity and community will help you align your answers with what they stand for, making you a more appealing candidate.
