Retail Customer Advisor - (Guildford) - 24 Hours
Apply for the Retail Customer Advisor role at Three UK.
Location & Compensation
112-116 High Street, Guildford, United Kingdom, GU1 3HQ
Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance.
Working Hours: 24 hours per week across 4 days, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will play a vital role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards while hitting sales targets as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Passion for delivering exceptional service and understanding customer needs.
- Team Collaboration: Work well within a team and contribute to a positive, high‑performing environment.
- Problem Solving: Be resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior product knowledge is required—ambition and the desire to learn are most important.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rated)
Additional Perks
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs via our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays, and paid ‘personal’ days for moments that truly matter. We also provide pension plans, vouchers, discounts, and ample learning & development tools.
Need to Know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments—such as extended time, breaks during online assessments, a sign language interpreter, or assistive technology—please contact your recruiter directly or email jobs@three.co.uk for guidance.
Equal Opportunity Employer
We are an equal opportunities employer and welcome all qualified candidates regardless of race, gender, disability, sexual orientation, age, religion, or background.
