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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in building a connected future for everyone.
- Benefits: Earn £13.72 per hour plus bonuses, with up to 31 days off and flexible benefits.
- Other info: Full training provided, with opportunities for personal and professional growth.
- Why this job: Be part of a team that values diversity and empowers communities through connectivity.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 30000 - 40000 £ per year.
Location: 50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree
Join us and you’ll be at the heart of change. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. You’ll work on real challenges, with real impact, across every corner of the country.
Job Description
What you’ll do
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
Who you are
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Retail Customer Advisor (Greenock) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Greenock) - 30 hours
✨Tip Number 1
Get to know the company culture! Before your interview, check out VodafoneThree's values and mission. This will help you connect your experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to show how you can enhance the customer journey.
✨Tip Number 3
Show your team spirit! VodafoneThree values collaboration, so be prepared to discuss how you’ve worked well in teams before. Highlighting your ability to contribute positively will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the VodafoneThree family.
We think you need these skills to ace Retail Customer Advisor (Greenock) - 30 hours
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Retail Customer Advisor position. Highlight your customer service skills and any relevant experience that shows you can meet our customers' needs effectively.
Show Your Passion: Express your enthusiasm for the role and our mission at VodafoneThree. We love candidates who are excited about building connections and making a difference in people's lives!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with us.
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you tailored solutions to meet individual needs.
✨Practice Team Collaboration Scenarios
Since teamwork is essential in this role, think of instances where you successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you handle challenges within a group setting.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re engaged and serious about finding the right fit for both you and VodafoneThree.