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For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and drive sales in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider dedicated to exceptional customer service.
- Benefits: Enjoy perks like a free handset, unlimited sim, generous holiday allowance, and discounts.
- Why this job: Be part of a supportive team that values innovation and personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: We offer ongoing training and development opportunities to help you thrive.
Overview
Retail Customer Advisor (Gloucester) – 16 hours per week. Based in Gloucester, England, United Kingdom. Salary: £12.60 per hour plus an on-target bonus of 25%, paid monthly based on store performance. Hours: 16 hours across 3–4 days per week, including weekends on a rotation basis.
The Gloucester Three Store is a modern and inviting retail space, offering the latest smartphones, accessories and mobile services. Our friendly and knowledgeable staff provide expert assistance in a location within the Kings Walk Shopping Centre in Gloucester city centre.
Who We Are — We’re here to build a network the UK can count on – one that connects people, places and potential. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Responsibilities
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\\\’s unique needs as they enter your store. Your dedication to customer service and knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win Three Celebrates monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process.
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk.
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Retail Customer Advisor (Gloucester) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Gloucester) - 16 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest technology and how it benefits customers will help you engage effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Research common retail KPIs and think about how you can contribute to achieving them. Being able to discuss specific strategies or ideas during your interview will set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork abilities by sharing experiences where you've collaborated successfully with others. Highlighting your capacity to work well in a team will align with the company's values.
We think you need these skills to ace Retail Customer Advisor (Gloucester) - 16 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and resolved their issues in previous roles.
Show Team Collaboration: Mention any experiences where you worked effectively within a team. Highlight your ability to contribute positively to a team environment, as this is crucial for the role at Three UK.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are excited about the opportunity at Three UK. Make sure to connect your personal ambitions with the company's values and goals.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided exceptional customer service in the past, and be ready to discuss how you can enhance the customer journey at Three UK.
✨Demonstrate Team Spirit
Collaboration is essential in this role. Think of instances where you've successfully worked as part of a team. Highlight your contributions and how they led to achieving common goals, showing that you're a team player who can thrive in a high-performing environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Be ready to share specific examples of challenges you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach to customer enquiries.
✨Research Three UK's Products and Services
While no prior knowledge is required, having a basic understanding of Three UK's offerings will impress your interviewers. Familiarise yourself with their products and services, and think about how you can tailor solutions to meet customer needs.