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For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and drive sales in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider dedicated to exceptional customer service.
- Benefits: Enjoy perks like a free handset, unlimited sim, generous holiday allowance, and discounts across retailers.
- Why this job: Be part of a supportive team that values innovation, collaboration, and personal growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: We offer ongoing development opportunities and a culture that celebrates diversity and inclusion.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency : Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include
- Customer Focused : A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration : The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving : Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches your skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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Retail Customer Advisor (Gloucester) 12 Hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Gloucester) 12 Hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest technology and how it can benefit customers will help you engage more effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer enquiries and demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Showcase your teamwork experience. Think of examples where you've successfully collaborated with others, as this is a key quality they are looking for in a Retail Customer Advisor.
✨Tip Number 4
Research the company culture at Three UK. Being able to discuss how your values align with theirs will show that you're not just interested in the job, but also in being part of their team.
We think you need these skills to ace Retail Customer Advisor (Gloucester) 12 Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, showcasing your ability to create exceptional experiences.
Show Team Collaboration: Mention any experiences where you worked effectively within a team. Highlight your contributions to achieving team goals and how you fostered a positive environment, as teamwork is crucial for this role.
Tailor Your Application: Customise your CV and cover letter for this specific role at Three UK. Use keywords from the job description and demonstrate your understanding of their products and services, showing that you're genuinely interested in the position.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've gone above and beyond to meet customer needs in previous roles or experiences. This will demonstrate your passion for exceptional service.
✨Highlight Team Collaboration
Three UK values teamwork highly. Be ready to discuss instances where you've successfully worked within a team to achieve goals. Emphasise your role in fostering a positive environment and how you contribute to team success.
✨Demonstrate Problem-Solving Skills
Think of specific challenges you've faced in customer service and how you resolved them. Show that you're resourceful and proactive, as these qualities are essential for addressing customer enquiries effectively.
✨Research Three UK Products
Even though full training will be provided, having a basic understanding of Three UK's products and services can set you apart. Familiarise yourself with their offerings and think about how you would promote them to customers.
