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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connecting communities and empowering individuals across the UK.
- Benefits: Enjoy competitive pay, bonuses, 31 days off, discounts, and a free staff handset.
- Why this job: Be part of a supportive team that values your unique perspective and fosters personal growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Full training provided, with ongoing development opportunities to advance your career.
Retail Customer Advisor (Glasgow – Buchanan Street) – 24 hours
Location: Glasgow, Scotland, United Kingdom
Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Company Description
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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Retail Customer Advisor (Glasgow - Buchanan Street) - 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Glasgow - Buchanan Street) - 24 hours
✨Tip Number 1
Familiarise yourself with the latest mobile technology and services offered by VodafoneThree. Being knowledgeable about their products will not only help you engage customers effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for the types of interactions you'll have as a Retail Customer Advisor and help you feel more confident during the interview.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated successfully with others. Highlighting your capacity to contribute positively to a team environment will resonate well with the hiring managers.
✨Tip Number 4
Be ready to share specific examples of how you've solved problems in previous roles. This will illustrate your resourcefulness and proactive approach, which are key qualities they are looking for in a candidate.
We think you need these skills to ace Retail Customer Advisor (Glasgow - Buchanan Street) - 24 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers and resolved their issues in previous roles.
Show Team Collaboration: Mention any experiences where you worked effectively within a team. Highlight your ability to contribute positively to a high-performing environment, as this is crucial for the role at Three UK.
Be Authentic: When writing your application, let your personality shine through. Three UK values authenticity, so share your unique experiences and what makes you a great fit for their team.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on customer engagement.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Discuss instances where you contributed to a positive team environment or helped achieve collective goals, as teamwork is crucial in this role.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you've tackled challenges in previous roles. Think of examples where you provided effective solutions to customer inquiries or issues, showcasing your resourcefulness and proactive approach.
✨Be Authentic and Yourself
Remember that the interviewers are looking for your unique personality and experiences. Be genuine in your responses and let your true self shine through, as they value authenticity and want to get to know the real you.
