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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy competitive pay, bonuses, 31 days off, and perks like discounts and a free staff handset.
- Why this job: Be part of a supportive team that values your individuality and fosters personal growth.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours across 3-4 days, including weekends, with full training provided.
Retail Customer Advisor (Feltham) – 20 hours
Join to apply for the Retail Customer Advisor (Feltham) – 20 hours role at Three UK
Retail Customer Advisor (Feltham) – 20 hours
1 day ago Be among the first 25 applicants
Join to apply for the Retail Customer Advisor (Feltham) – 20 hours role at Three UK
Company Description
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Feltham Three Store is a modern and accessible retail space, offering the latest smartphones, accessories, and mobile services, with expert staff providing personalized assistance, located in the lively Feltham town center. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree
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Retail Customer Advisor (Feltham) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Feltham) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only help you answer customer queries but also demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you feel more confident in providing tailored solutions, which is key for this position.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you collaborated effectively with others. This will resonate well with the hiring team, as they value a positive and high-performing environment.
✨Tip Number 4
Be prepared to discuss how you handle challenges and solve problems. Think of specific examples from your past that highlight your resourcefulness and proactive approach, as these qualities are essential for a Retail Customer Advisor.
We think you need these skills to ace Retail Customer Advisor (Feltham) - 20 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp what Three UK is looking for in a Retail Customer Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description, such as customer focus, teamwork, and problem-solving abilities. Use specific examples from your past experiences that demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Three UK's mission. Mention how your background aligns with their values and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond to provide excellent service in previous roles or experiences.
✨Know the Products
While you don't need prior knowledge of Three's products, showing enthusiasm for technology and a willingness to learn can set you apart. Familiarise yourself with some of the latest smartphones and services offered by Three to demonstrate your interest.
✨Demonstrate Team Spirit
Three values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where your contributions helped achieve team goals or improved the work environment.
✨Be Authentic
Three is looking for genuine individuals who can bring their true selves to work. During the interview, let your personality shine through and don’t hesitate to share your unique experiences that make you a great fit for the role.