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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a people-focused company with an inclusive culture.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 31 days holiday, and receive a free staff handset.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, with great opportunities for personal growth and development.
Retail Customer Advisor (Falkirk) – 24 hours
Location: Falkirk, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: Part time 24 hours across 4 days per week, including weekends on a rotation basis
Overview
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
We provide a competitive package of pay and benefits that support health and well-being, with opportunities for development and progression.
Additional Information
We are a business built on people and an inclusive culture. Three offers a range of benefits including:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know: We support reasonable adjustments for the interview process. If you require any adjustments, please contact your recruiter or email jobs@three.co.uk.
We use AI in parts of our business to boost innovation. During the interview, rely on your own knowledge and skills to show your personality, creativity and abilities.
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Retail Customer Advisor (Falkirk) - 24 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Falkirk) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your responses. Focus on how your skills align with customer service and teamwork, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share personal stories that highlight your problem-solving skills and customer focus. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join us at Three UK. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (Falkirk) - 24 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone above and beyond to help customers in the past. This will show us that you’re a perfect fit for the Retail Customer Advisor role.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. We want to see how your experience aligns with our key responsibilities, like enhancing customer journeys and achieving sales targets. A little effort here goes a long way!
Be Yourself: We love personality! Don’t be afraid to let your unique voice come through in your application. Whether it’s a fun anecdote or a creative way of expressing your problem-solving skills, we want to get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before heading into the interview, make sure you have a good grasp of Three UK's products and services. Familiarise yourself with their offerings and think about how you can tailor these to meet customer needs. This will show your passion for customer service and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about times when you resolved issues or created positive experiences. This will demonstrate your customer-focused mindset and problem-solving abilities, which are key for this role.
✨Team Player Vibes
Since teamwork is essential in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to contribute positively to a team environment. This will help convey that you're not just about individual success but also about lifting the whole team.
✨Be Yourself
During the interview, let your personality shine through! Three UK values creativity and individuality, so don’t hesitate to express your thoughts and ideas. Being genuine will help you connect better with the interviewer and showcase your enthusiasm for the role.
