At a Glance
- Tasks: Engage customers and provide tailored solutions with our innovative products.
- Company: Join Three UK, a leader in mobile technology with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access career development.
- Other info: Full training provided and a supportive environment for personal growth.
- Why this job: Make a real impact by transforming everyday moments for customers through technology.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
The predicted salary is between 13.72 - 13.72 £ per hour.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Location: Unit 8, The Gyle Centre, Edinburgh, United Kingdom, EH12 9JT
Salary: £13.72 per hour + an on‑target bonus of 15% paid monthly based on store performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
BenefitsWe care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays, and a pension plan. You can personalise our benefits—including discounts and vouchers—for you and your family. We support your career through learning and development tools.
Equality, Diversity and AccessibilityWe believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams, we have identified a range of reasonable adjustments to help you perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk for guidance.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Edinburgh - Gyle) - 16 hours
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Three UK, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Customer Advisor (Edinburgh - Gyle) - 16 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Three UK that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Three UK will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Three UK and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Three UK
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Three UK, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Three UK!
