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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network with a focus on innovation.
- Benefits: Earn £12.60 per hour, enjoy bonuses, and receive a free staff handset.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Flexible part-time hours with ongoing training and development opportunities.
Overview
Retail Customer Advisor (Edinburgh Fort) – 12 hours. Location: Unit 7B Fort Kinnaird Retail Park, Edinburgh, United Kingdom, EH15 3RD. Part-time hours across 2 days per week, including weekends on a rotation basis. Salary: £12.60 per hour + on-target bonus of 25%, paid monthly based on store performance.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\\\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
- Full training provided; no prior product knowledge required — ambition and willingness to learn are essential.
Be part of a business that invests in talent, empowering you to innovate, collaborate and grow. Ongoing development opportunities available to build skills and confidence, so you can own your progression as a Customer Advisor and beyond.
Benefits & Additional Information
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)
- Tastecard membership, discounts across retailers, Perks at Work, and opportunities to win monthly/annual awards
Need to know: reasonable adjustments available during the interview process. If you require accessibility accommodations, contact the recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation and efficiency, but we value your authentic experiences and achievements during interviews.
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Retail Customer Advisor (Edinburgh Fort) - 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Edinburgh Fort) - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in providing personalised solutions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your teamwork skills! Think of examples from your past experiences where you worked well in a team. Highlighting your ability to collaborate will resonate well with the hiring managers, as they value a positive, high-performing environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Customer Advisor (Edinburgh Fort) - 12 hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your passion for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you truly understand what it means to create exceptional experiences.
Tailor Your Application: Make sure to tailor your application to the Retail Customer Advisor role. Highlight any relevant experience or skills that align with the job description, especially around teamwork and problem-solving. We want to know how you can contribute to our high-performing environment!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team. Remember, we’re looking for genuine individuals who are eager to learn and grow with us!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three UK. Understand their products, services, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you can create exceptional experiences.
✨Demonstrate Team Spirit
Three UK values teamwork, so be ready to discuss how you work well with others. Share instances where you've collaborated with colleagues to achieve a common goal or improved the customer experience together.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
