At a Glance
- Tasks: Engage customers and provide tailored solutions to enhance their experience.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £12.60 per hour plus a monthly bonus based on store performance.
- Other info: Flexible working hours across 5 days, including weekends.
- Why this job: Make a real impact by helping customers and driving sales in a dynamic retail environment.
- Qualifications: Passion for customer service and ability to meet performance goals.
The predicted salary is between 10 - 15 £ per hour.
Location: East Kilbride, Scotland, United Kingdom
Working hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales goals.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Retail Customer Advisor (East Kilbride) - 30 hours employer: Three UK
Three UK is an exceptional employer that prioritises employee development and a vibrant work culture in East Kilbride. With competitive pay, including a performance-based bonus, and a commitment to fostering meaningful customer interactions, we empower our Retail Customer Advisors to thrive both personally and professionally. Join us to be part of a supportive team that values your contributions and offers opportunities for growth in the dynamic telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (East Kilbride) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can enhance customer engagement. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in providing personalised solutions during your interview and demonstrate your service excellence.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Retail Customer Advisor (East Kilbride) - 30 hours
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share specific examples of how you've gone the extra mile to make someone's day better. This will show us that you're a perfect fit for the Retail Customer Advisor role!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description, like 'customer engagement' and 'service excellence', to demonstrate that you understand what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before heading into the interview, make sure you’re well-versed in Three UK's products and services. Familiarise yourself with their latest offerings and think about how you can tailor these to meet customer needs. This will show your dedication to service excellence.
✨Engage Like a Pro
Practice your customer engagement skills! Think of scenarios where you can enhance the customer journey. Role-play with a friend or family member to get comfortable with creating meaningful interactions that leave customers feeling valued.
✨Set Your Goals
Understand the key performance indicators (KPIs) for the role. Be ready to discuss how you’ve achieved similar goals in past roles or how you plan to drive sales and meet performance targets. This shows you’re results-driven and ready to contribute to team success.
✨Problem-Solving Mindset
Prepare to demonstrate your solution efficiency by thinking through common mobile or network-related enquiries. Have examples ready where you’ve provided personalised solutions in the past. This will highlight your ability to resolve issues promptly and effectively.
