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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a people-first culture.
- Benefits: Enjoy competitive pay, 31 days holiday, and perks like discounts and a free sim card.
- Why this job: Make a real impact by transforming customer experiences with innovative tech.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, with ongoing development opportunities to grow your career.
The predicted salary is between 10 - 13 £ per hour.
As a Retail Customer Advisor at Three UK you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent empowering you to innovate, collaborate and grow. We support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
Benefits
- A free staff handset unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays
Bonus Benefits
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win Three Celebrates monthly and annual awards
What We Offer
We care about our people's success by offering great pay bonuses up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are, your personality, creativity and abilities. Above all we are looking for authenticity and can't wait to get to know the real you.
Retail Customer Advisor (Corby) 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Corby) 20 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! During the interview, let your authentic self shine through. Share personal stories that highlight your passion for customer service and teamwork. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Customer Advisor (Corby) 20 hours
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, let your passion for customer service shine through. Share any experiences where you've gone above and beyond to help someone out – it really shows us that you get what this role is all about!
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Customer Advisor position. Highlight relevant skills and experiences that match the job description, especially around customer engagement and problem-solving. We love seeing how you connect with our values!
Be Authentic: We want to know the real you! Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you excited about working with us at Three UK. Authenticity is key!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Three UK
✨Know Your Products
Familiarise yourself with Three UK's products and services. Even though full training will be provided, having a basic understanding of what you’ll be selling can help you engage customers more effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for exceptional service will resonate well with the interviewers.
✨Demonstrate Team Spirit
Think of instances where you’ve successfully collaborated with others. Since teamwork is crucial in this role, showing that you can contribute positively to a team environment will make you stand out.
✨Be Authentic
During the interview, let your personality shine through. Three UK values authenticity, so don’t hesitate to share your unique experiences and how they’ve shaped you as a customer advisor.
