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For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and achieve sales targets in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, free staff handset, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours with opportunities for ongoing development and recognition through awards.
Retail Customer Advisor (Corby) – 12 hours
Join to apply for the Retail Customer Advisor (Corby) – 12 hours role at Three UK
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\\\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits & What We Offer
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
#VodafoneThree
Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Telecommunications
Locations and job alerts: Various UK locations and postings are listed below.
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Retail Customer Advisor (Corby) - 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Corby) - 12 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their offerings will not only help you engage with customers effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your commitment to delivering exceptional service.
✨Tip Number 3
Research the local Corby area and its community needs. Being knowledgeable about the local market can help you connect with customers and tailor your approach to meet their specific requirements.
✨Tip Number 4
Emphasise your teamwork experience. Since collaboration is key in this role, sharing instances where you've worked well within a team can demonstrate that you're a great fit for their inclusive culture.
We think you need these skills to ace Retail Customer Advisor (Corby) - 12 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Focus: Emphasise your passion for customer service in your application. Provide specific examples of how you've successfully engaged with customers in the past, demonstrating your ability to meet their needs and enhance their experience.
Highlight Team Collaboration: Mention any previous experiences where you worked effectively within a team. Describe how you contributed to a positive environment and achieved common goals, as teamwork is essential for this role.
Express Your Willingness to Learn: Since full training will be provided, express your eagerness to learn about the products and services offered. Highlight any instances where you've quickly adapted to new information or technologies in the past.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided exceptional customer service in the past, and be ready to discuss how you can enhance the customer journey at VodafoneThree.
✨Demonstrate Team Spirit
This role requires collaboration with your team. Think of instances where you've worked well in a team setting, and be prepared to share how you contribute to a positive work environment. Highlight your teamwork skills during the interview.
✨Be Ready to Solve Problems
Problem-solving is crucial in this position. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Show that you're resourceful and proactive in finding solutions for customers.
✨Know the Company and Its Values
Familiarise yourself with VodafoneThree's mission and values. Understanding their commitment to inclusivity and community will help you align your answers with what they stand for, demonstrating that you're a good fit for their culture.
