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- Tasks: Engage customers, provide solutions, and drive sales in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider focused on innovation and customer satisfaction.
- Benefits: Enjoy perks like a free handset, unlimited SIM, 31 days leave, and discounts across various retailers.
- Why this job: Be part of a supportive team that values your growth and offers ongoing training and development.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours available; perfect for students looking to gain valuable work experience.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our products and services will help us achieve high standards while hitting sales targets as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Provide exceptional experiences by promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting targets.
- Solution Efficiency: Offer personalized solutions for mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications:
We seek individuals eager to 'wow' our customers by demonstrating how technology can enhance everyday moments. Key qualities include:
- Customer Focused: Passion for delivering exceptional service and understanding customer needs.
- Team Collaboration: Ability to work well within a team in a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer challenges.
Full training will be provided; prior product knowledge is not required. Ambition and willingness to learn are most important.
Join a company that invests in your growth, offering ongoing development to build your skills and confidence, enabling you to excel as a Customer Advisor and beyond.
Additional Benefits:
- A free staff handset and unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Retail-specific perks include: A Tastecard membership, Uber credit, Access to discounts across retailers, activities, gyms, and health clubs via Perks at Work, Opportunities to win monthly and annual awards
Retail Customer Advisor (Bracknell) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bracknell) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your ability to meet the expectations of a Retail Customer Advisor.
✨Tip Number 3
Research the latest trends in mobile technology and customer service. Being knowledgeable about industry developments can set you apart and show your enthusiasm for the role.
✨Tip Number 4
Prepare to discuss how you work within a team. Highlighting your collaborative spirit and problem-solving abilities will resonate well with the hiring managers looking for a team player.
We think you need these skills to ace Retail Customer Advisor (Bracknell) - 30 hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and qualifications required for the Retail Customer Advisor position at Three UK. Tailor your application to highlight how your skills align with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets and enhance customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and technology. Provide specific examples of how you've successfully engaged customers or resolved issues in previous roles, showcasing your problem-solving skills and team collaboration.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've gone above and beyond to meet customer needs in previous roles or experiences.
✨Demonstrate Team Spirit
Three UK values teamwork highly. Be ready to discuss how you’ve collaborated with others in the past to achieve common goals, and highlight any specific instances where your contribution made a difference.
✨Prepare for Problem-Solving Scenarios
Think of situations where you successfully resolved customer issues. Be prepared to share these stories, focusing on your thought process and the steps you took to find effective solutions.
✨Research Three UK Products
While prior product knowledge isn't required, showing that you've done your homework on Three UK's offerings can set you apart. Familiarise yourself with their latest products and services to demonstrate your enthusiasm and readiness to learn.
