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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a focus on innovation.
- Benefits: Earn £12.60 per hour, enjoy bonuses, and receive 31 days of annual leave.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided, plus perks like discounts and a free staff handset.
Retail Customer Advisor (Bournemouth Castlepoint) – 12 hours
Location: Bournemouth Castlepoint
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Working hours: 12 hours across 2-3 days per week, including weekends on a rotation basis
Overview
Three UK Bournemouth, England, United Kingdom
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer
We offer great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We support your career through learning & development tools.
Need to know
We provide reasonable adjustments to help you feel comfortable during the interview process. If you require adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and skills to show your personality, creativity, and abilities.
#VodafoneThree
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Telecommunications
#J-18808-Ljbffr
Retail Customer Advisor (Bournemouth Castlepoint) - 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bournemouth Castlepoint) - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. Remember, they want to see how you can enhance the customer journey!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Three UK.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Retail Customer Advisor (Bournemouth Castlepoint) - 12 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile to help someone out, as this is key for a Retail Customer Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and problem-solving abilities, as these are super important for us at Three UK. We want to know how you can contribute to our high-performing environment!
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique story and what drives you to work in retail – it helps us get to know the real you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you've done your homework on the latest mobile tech and customer service trends can really impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or created a positive experience, as this role is all about enhancing the customer journey.
✨Team Player Vibes
Since teamwork is key in this role, be ready to discuss how you collaborate with others. Share stories that highlight your ability to work well within a team and contribute to a positive environment, as this will resonate well with the interviewers.
✨Problem-Solving Mindset
Think of a few scenarios where you had to solve a problem quickly and effectively. Being resourceful and proactive is crucial for this position, so demonstrating your problem-solving skills will definitely give you an edge.
