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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a focus on innovation.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 31 days holiday, and access exclusive perks.
- Why this job: Make a real impact by transforming customer experiences with technology.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Enjoy ongoing development opportunities and a supportive, diverse workplace.
Retail Customer Advisor (Bognor Regis) – 20 hours
Three UK, Bognor Regis, England, United Kingdom
Overview
Retail Customer Advisor role at Three UK in Bognor Regis. Salary: £12.60 per hour plus an on-target bonus of 25%, paid monthly based on store performance. Working hours: 20 hours across 5 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer\’s needs as they enter the store. Your customer service focus and knowledge of our products and services will help achieve high standards and contribute to team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries and resolve them promptly.
Qualifications
We are looking for individuals who want to wow our customers by demonstrating how technology can transform everyday moments. No prior product knowledge is required; full training will be provided.
- Customer Focused: Strong passion for delivering exceptional service and meeting customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Ambition and the drive to learn matter most. You may own your role and beyond with ongoing development opportunities.
Benefits and Additional Information
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Perks: Tastecard membership, Uber credits, access to discounts across thousands of retailers, and Perks at Work.
- Recognition programs: Opportunity to win ‘Three Celebrates’ monthly and annual awards.
Need to know: Three is committed to DEI in interviewing and offers reasonable adjustments. If you require adjustments, contact the recruiter or email jobs@three.co.uk. We use AI to support business operations, but we value your authentic experiences and abilities during the interview process.
#VodafoneThree
Additional Role Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Telecommunications
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Retail Customer Advisor (Bognor Regis) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bognor Regis) - 20 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show that you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your people skills! As a Retail Customer Advisor, you'll be interacting with customers all day. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident in providing tailored solutions and creating exceptional experiences.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share examples of how you've worked well in a team before. Highlighting your ability to collaborate and contribute to a positive environment will resonate well with the hiring team at Three UK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Three UK family. Good luck!
We think you need these skills to ace Retail Customer Advisor (Bognor Regis) - 20 hours
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can enhance the customer journey and create exceptional experiences for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and qualities we’re looking for in a Retail Customer Advisor. This shows us you’re genuinely interested in the role.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for technology and how it can transform everyday moments. We want to know what makes you tick!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though you don’t need prior knowledge, showing that you've done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Customer-Centric Mindset
Prepare to discuss how you would enhance the customer journey. Think of examples from your past experiences where you provided exceptional service or resolved issues effectively. This will show your commitment to customer satisfaction.
✨Team Player Attitude
Since teamwork is key in this role, be ready to share instances where you collaborated successfully with others. Highlight your ability to contribute positively to a team environment, as this aligns with what they’re looking for.
✨Show Your Ambition
Express your eagerness to learn and grow within the company. Talk about your career aspirations and how you see yourself developing in the retail sector. This will resonate well with their focus on ongoing development opportunities.
