At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, flexible hours, and perks like a free staff handset and discounts.
- Other info: Work in the iconic Bullring Shopping Centre and enjoy a supportive, inclusive culture.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth while making a real impact.
- Qualifications: No experience needed; just bring your passion for customer service and a willingness to learn.
Retail Customer Advisor (Birmingham Bullring) - 20 hours
Three UK Birmingham, England, United Kingdom
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Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\'s performance
Hours: 20 hours across 3-4 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Birmingham Bullring Three Store is a sleek and vibrant retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the iconic Bullring Shopping Centre in Birmingham\'s bustling city center. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to \'wow\' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\'ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
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#J-18808-LjbffrRetail Customer Advisor (Birmingham Bullring) - 20 hours employer: Three UK
At Three UK, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is valued and empowered to grow. As a Retail Customer Advisor in the bustling Birmingham Bullring, you'll enjoy competitive pay, extensive benefits including a free staff handset, and opportunities for personal development, all while being part of a team that genuinely cares about making a positive impact in the community. Join us to not only enhance your career but also to contribute to building a connected future for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Birmingham Bullring) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only boost your confidence but also help you engage customers effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills in your conversations. When networking or during interviews, share specific examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment to service excellence.
✨Tip Number 3
Research the Birmingham Bullring store and its community. Understanding the local customer base and their needs can give you an edge in tailoring your approach and showing that you're genuinely interested in contributing to the team.
✨Tip Number 4
Prepare to discuss teamwork and collaboration. Think of instances where you've successfully worked within a team to achieve goals, as this role heavily relies on team dynamics to meet performance targets.
We think you need these skills to ace Retail Customer Advisor (Birmingham Bullring) - 20 hours
Some tips for your application 🫡
Understand the Role:Read the job description carefully to grasp the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills:Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, as this is crucial for the position.
Highlight Team Collaboration:Mention any experiences where you worked effectively within a team. This could include group projects, team sports, or collaborative work environments, as teamwork is essential for success in this role.
Personalise Your Application:Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you want to work for Three UK specifically and how you can contribute to their mission of connecting people and communities.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or experiences, as this aligns perfectly with the company's focus on exceptional customer engagement.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, be prepared to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your ability to work well in a high-performing environment.
✨Know the Products
While prior knowledge of products isn't required, showing a willingness to learn about Three UK's offerings can set you apart. Research their latest smartphones and services, and be ready to discuss how you would promote these to customers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you've successfully resolved customer issues or challenges, and be ready to explain your thought process and the outcome. This will demonstrate your resourcefulness and proactive approach.
