At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company focused on connection and community.
- Benefits: Earn £12.60 per hour, enjoy bonuses, 31 days off, and a free staff handset.
- Other info: Full training provided, with ongoing development opportunities to enhance your skills.
- Why this job: Be part of a team that values your unique perspective and supports your growth.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Company: Three UK
Location: Unit 15C, Forestside Shopping Centre, Belfast, BT8 6FX, United Kingdom
Salary: £12.60 per hour + on‑target bonus up to 25%, paid monthly based on store performance.
Working Hours: Full time 37.5 hours per week, includes weekends on a rotation basis.
Company Description: We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Job Description: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
- Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications: It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Key Qualities
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
- Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know: We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology – please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Telecommunications
Retail Customer Advisor (Belfast Forestside) - 37.5 hours employer: Three UK
As a Retail Customer Advisor in Gloucester, you will join a dynamic team that prioritises exceptional customer service and personal growth. With competitive pay, generous bonuses, and up to 31 days off, our supportive work culture fosters collaboration and encourages ongoing development, making it an ideal environment for those looking to thrive in their careers. We are committed to inclusivity and provide tailored benefits to ensure every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Belfast Forestside) - 37.5 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you handle customer complaints or how you work in a team. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your personality! During the interview, let your true self shine through. Share your experiences and how they relate to the role. Remember, Three UK is looking for authenticity, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Belfast Forestside) - 37.5 hours
Some tips for your application 🫡
Show Your Customer Passion:When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you went above and beyond to help someone out, as this is what we value at Three.
Tailor Your CV:Make sure your CV speaks directly to the role of Retail Customer Advisor. Highlight relevant skills and experiences that align with our focus on customer engagement and service excellence. We want to see how you can contribute to our team!
Be Authentic:We’re all about being real here at Three. Don’t be afraid to let your personality come through in your application. Share your unique story and what makes you a great fit for our team – we want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Understanding the latest tech trends and how they can benefit customers will help you stand out. Be ready to discuss how these products can transform everyday moments for users.
✨Show Your Customer Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on customer engagement.
✨Team Spirit is Key
Since teamwork is crucial at Three UK, be ready to share experiences where you collaborated effectively with others. Highlight your ability to contribute positively to a team environment and how you can help achieve store KPIs together.
✨Be Authentic
Three UK values authenticity, so don’t be afraid to show your personality during the interview. Share your unique experiences and what makes you passionate about technology and customer service. This will help them see the real you!
