Retail Customer Advisor (Bayswater) - 12 hours

Retail Customer Advisor (Bayswater) – 12 hours

Location: Bayswater

Salary: £13.85 per hour + on‑target bonus of 25% paid monthly based on store performance.

Working Hours: 5 days per week, including weekend rotation.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong, and our workplace welcomes diverse perspectives, giving everyone a safe space to bring their whole selves.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards and hit sales targets together as a team.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

Qualifications

Key qualities include:

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.

Additional Information

We are a business built on people. We work hard to look after our customers and each other, and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.

Benefits

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance: 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)

Retail Specific Bonuses

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Accessibility & Inclusive Hiring

We believe everyone should have the opportunity to interview for a role that matches their skills. We provide reasonable adjustments to ensure a comfortable interview process. If you require any reasonable adjustments or have an accessibility request, contact your recruiter directly or email jobs@three.co.uk for guidance.