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For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and drive sales in a dynamic retail environment.
- Company: Join Vodafone Three, a leader in digital infrastructure and customer service innovation.
- Benefits: Enjoy competitive pay, bonuses, discounts, and opportunities for personal growth.
- Why this job: Be part of a supportive team that values your input and fosters a positive work culture.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Inclusive hiring practices ensure everyone has a chance to shine—apply even if you don't meet every requirement.
Retail Customer Advisor (Bath) – 20 hours
Location: Bath, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 20 hours per week, across 3-4 shifts Monday to Sunday
Company: Vodafone Three (Three UK)
Location specifics: Three Bath store, Bath city centre
Job Description
What you’ll do
As a Retail Customer Advisor, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across the business while hitting sales targets as a team.
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
Who you are
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
Inclusive Hiring
We’re committed to Inclusion for All and creating a workplace where everyone can thrive, whatever their background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering competitive pay, bonuses, and a benefits package (pro-rata). Benefits may include discounts, vouchers, a pension plan and opportunities for learning and development.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available during the interview process. If you require any adjustments or have accessibility requests, contact your recruiter or email jobs@three.co.uk for guidance.
Why Vodafone Three
Join us and be at the heart of change—building responsibly and creating opportunities that last. We invest in 5G and digital infrastructure to power businesses, services and communities across the country.
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Retail Customer Advisor (Bath) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bath) - 20 hours
✨Tip Number 1
Familiarise yourself with Vodafone Three's products and services. Understanding the latest mobile technology and how it benefits customers will help you engage effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your problem-solving abilities and customer focus.
✨Tip Number 3
Research the Bath store and its performance metrics. Knowing the store's KPIs and how they align with your personal goals can help you articulate how you can contribute to the team's success.
✨Tip Number 4
Emphasise your teamwork experience. Be ready to discuss how you've collaborated with others to achieve common goals, as this role requires strong team collaboration to meet sales targets.
We think you need these skills to ace Retail Customer Advisor (Bath) - 20 hours
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, showcasing your ability to enhance the customer journey.
Show Team Collaboration: Mention any experiences where you worked effectively within a team. Highlight your contributions to achieving team goals and maintaining a positive work environment, as this is crucial for the role at Vodafone Three.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'problem-solving' and 'performance enhancement', to demonstrate that you understand the expectations and can meet them.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your enthusiasm for customer service is key. Be prepared to share examples of how you've gone above and beyond to help customers in previous roles or situations.
✨Know the Products
Even though full training will be provided, having a basic understanding of Vodafone Three's products and services can set you apart. Research their offerings and think about how they can benefit customers.
✨Demonstrate Team Spirit
This role requires collaboration with your colleagues. Be ready to discuss how you work well in a team and contribute to a positive environment, perhaps by sharing past experiences where teamwork led to success.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you've resolved customer issues effectively, showcasing your resourcefulness and proactive approach.
