At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great discounts.
- Other info: Flexible hours across 4 days with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while working with innovative products.
- Qualifications: Passion for customer service and teamwork; training provided for all skill levels.
The predicted salary is between 28500 - 30000 £ per year.
Company Description
Three Retail Customer Advisor Location: Menai Court Unit 2, Garth Road, Bangor, United Kingdom, LL57 2RG
Salary: £13.72 per hour plus an on-target bonus of 15%, paid monthly based on store performance.
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided; ambition and the drive to learn matter most.
Benefits
- Competitive pay and bonuses.
- Up to 31 days off plus 2 bank holidays.
- Discounts, vouchers, a pension plan and more.
Retail Customer Advisor (Bangor - Wales) - 24 hours employer: Three UK
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer engagement. Our Retail Customer Advisors in Bangor benefit from competitive pay, generous holiday allowances, and a range of perks including discounts and a pension plan, all while enjoying opportunities for personal growth and development in a supportive environment. Join us to be part of a dynamic team dedicated to delivering outstanding service and innovative solutions to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Bangor - Wales) - 24 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and teamwork experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your dedication to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Bangor - Wales) - 24 hours
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to meet customer needs in the past!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Retail Customer Advisor role at Three.
Highlight Teamwork Skills:Since we value collaboration, share examples of how you’ve worked effectively in a team. Show us how you contribute to a positive environment and help achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and processed quickly!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Three UK’s products and services. Brush up on their latest offerings and think about how they can benefit customers. This will show your passion for customer service and your commitment to helping customers find the right solutions.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think of specific situations where you resolved issues or created positive experiences. This will demonstrate your customer-focused mindset and problem-solving abilities, which are key for this role.
✨Team Player Vibes
Since teamwork is essential at Three, be ready to discuss how you’ve collaborated with others in previous roles. Share stories that highlight your ability to contribute positively to a team environment and how you’ve helped achieve common goals. This will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
