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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy a competitive salary, free phone, generous holiday allowance, and exclusive discounts.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and a team-oriented mindset are key.
- Other info: Full training provided; no prior experience needed, just bring your ambition!
Overview
Retail Customer Advisor (Aylesbury) – 16 hours
Location: Aylesbury, England, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s needs as they enter the store. Your dedication to customer service and knowledge of products and services will help achieve high standards and meet team sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that make customers feel valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries and ensure timely resolutions.
Qualifications & Qualities
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
- Full training will be provided; prior product knowledge is not required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We offer ongoing development opportunities to build your skills and confidence.
Benefits
- A free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
- Tastecard membership and opportunities to win awards
Need to Know
Three UK is committed to an inclusive culture and offers reasonable adjustments for accessibility during recruitment. If you require adjustments, contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation, but your unique experiences and achievements are what we value most in interviews.
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Retail Customer Advisor (Aylesbury) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Aylesbury) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about enhancing the customer journey, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Retail is all about collaboration, so be prepared to discuss how you've worked well with others in previous roles. Highlight any instances where you contributed to a positive team environment or helped achieve team goals.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm for the role and helps you figure out if Three UK is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Retail Customer Advisor (Aylesbury) - 16 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile to help someone out, as this is key for a Retail Customer Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and problem-solving abilities, as these are super important for us at Three UK. We want to know how you can contribute to our positive environment!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value unique experiences and perspectives, so share what makes you, you! Authenticity can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Three UK
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or resolved a tricky situation. This will help you demonstrate your passion for delivering exceptional service, which is key for a Retail Customer Advisor.
✨Familiarise Yourself with the Brand
Take some time to research Three UK and its products. Understanding their offerings and how they stand out in the market will show your genuine interest in the role. Plus, it’ll help you answer questions about how you can contribute to enhancing the customer journey.
✨Prepare for Teamwork Questions
Since teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you contribute to a positive environment and how you handle challenges within a team. This will highlight your ability to fit into their high-performing culture.
✨Show Your Problem-Solving Skills
Think of specific instances where you've solved a problem or provided a solution for a customer. Be prepared to share these stories during the interview, as they’ll showcase your resourcefulness and proactive approach, which are essential qualities for a Retail Customer Advisor.
