Estate Change Specialist in Reading

Location: Newbury or Stoke + (Hybrid/Homebased Working)

Salary: Excellent basic salary plus bonus and Three benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm

Duration: Permanent

Hybrid working approach – you work from office 2‑3 days per week and may work from home as per line manager expectations.

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.

We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Job Description

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best‑in‑class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

This role manages the execution of contact centre transformation for VodafoneThree, overseeing partner onboarding and exit strategies. It coordinates campaign lifecycle activities, including launches, closures, and consolidations, as well as technology and connectivity changes. Collaboration with stakeholders across the business ensures effective delivery and alignment with overall strategy.

What You’ll Do

• Execute change within the contact centre estate, ensuring operational alignment with business objectives
• Coordinate the onboarding of new contact centre partners and exit of existing ones in line with evolving channel strategy
• Lead the launch, closure, and consolidation of campaigns to maximise operational efficiency and customer impact
• Oversee the implementation of technology and connectivity changes that affect assisted channels
• Work cross‑functionally with stakeholders across Property, Technology, Operations, and Channel teams to ensure seamless change implementation
• Maintain visibility and accountability for end‑to‑end delivery across all contact centre change initiatives
• Support Partner Contract Change and RFP strategy

Qualifications

Who you are

• Understanding of change management principles, including stakeholder engagement, risk mitigation, and business readiness planning
• Experience managing transitions with outsourced or third‑party contact centre partners, including onboarding, knowledge transfer, and exit planning
• Ability to coordinate cross‑functional teams to ensure timely and effective campaign delivery aligned with goals
• Understanding of infrastructure dependencies and ability to liaise with IT and network teams to ensure seamless implementation
• Strong communication and relationship‑building skills to work with stakeholders across multiple functions

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Additional Information

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter (pro‑rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.