CVM Base Specialist in Reading

Company Description

VodafoneThree CVM Base Analyst
Location: Reading + Hybrid/Homebased Working
Salary: Excellent basic salary plus bonus and Three benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday – core hours between 10.00am and 4.00pm
Duration: Permanent

Job Description

Join us as a key member of our Contract Voice team, where you’ll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager, you’ll play a hands‑on role in shaping and delivering impactful customer programmes.

• Strategic execution: Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives, from planning through to execution.
• Cross-team collaboration: Coordinate with Marketing, Online, Retail, and Contact Centre teams to ensure smooth delivery of CVM programmes.
• Technical ownership: Manage complex elements of customer communications, including personalisation, automation, and offer integration.
• Agile contribution: Play a key role in the Contract Voice CVM squad, actively participating in sprints and planning sessions.
• Commercial insight: Conduct campaign analysis to identify opportunities, assess funding needs, and drive continuous improvement.

Qualifications

• CVM delivery expertise: Proven experience managing complex customer value programmes across multiple channels, with a focus on performance and KPIs.
• Technical communications: Skilled in delivering automated, personalised messaging and offers, with knowledge of Adobe Campaign as a plus.
• Stakeholder influence: Comfortable working cross-functionally and influencing at all levels to drive alignment and delivery.
• Agile mindset: Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
• Commercial awareness: Able to conduct campaign analysis to identify opportunities, assess funding needs, and optimise programme impact.

What We Offer

Great pay, bonuses, up to 28 days off plus bank holidays, and paid ‘personal’ days for moments that truly matter. Discounts, vouchers, a pension plan and more. Learning and development tools and a supportive culture.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks. We provide reasonable adjustments to support candidates during the interview process. If you require any adjustments or have an accessibility request, please contact your recruiter directly or email jobs@three.co.uk.

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