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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a dynamic company focused on customer satisfaction and innovation.
- Benefits: Enjoy competitive pay, 31 days off, discounts, and a free staff SIM card.
- Why this job: Be part of a team that transforms everyday moments with cutting-edge technology.
- Qualifications: Passion for customer service and a drive to learn are essential.
- Other info: Inclusive culture with ongoing development opportunities and support for your growth.
The predicted salary is between 10 - 13 £ per hour.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three we offer a range of benefits:
- A free staff handset unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus within retail you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win Three Celebrates monthly and annual awards
What we offer
We care about our people’s success by offering great pay, bonuses up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology – please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.
Remote Work: No
Employment Type: Part-time
Key Skills: Sales Experience, Customer Service, Organizational skills, Basic Math, POS, Millennium, Accounting, Retail Sales, Upselling, Product Demos, Guest Services, Lead Generation
Experience: years
Vacancy: 1
Retail Customer Advisor (Norwich Chapelfields) 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Norwich Chapelfields) 12 hours
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Three UK. Understand their products and services, and think about how you can enhance the customer journey. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in providing personalised solutions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your teamwork skills! Think of examples where you've collaborated with others to achieve a goal. Highlighting your ability to work well within a team will resonate with Three UK's focus on collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Three UK family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Retail Customer Advisor (Norwich Chapelfields) 12 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past – this will show us that you truly understand what it means to create exceptional experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Retail Customer Advisor role. Use keywords from the job description to demonstrate that you’re a perfect fit for our team at Three UK.
Be Authentic: We want to get to know the real you! Don’t be afraid to showcase your personality in your application. Share your unique experiences and achievements that make you stand out – we value authenticity and want to see what makes you tick.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to review it and hopefully welcome you to our team!
How to prepare for a job interview at Three UK
✨Know Your Products
Familiarise yourself with Three UK's products and services. Even though full training will be provided, having a basic understanding of what you’ll be selling can help you engage customers more effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for exceptional service will resonate well with the interviewers, as they’re looking for someone who can enhance the customer journey.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you’ve successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and how you can help achieve store KPIs together.
✨Be Authentic
Three UK values authenticity, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped your approach to problem-solving and customer engagement. This will help you stand out as a genuine candidate.