Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60/hour plus bonuses, enjoy 31 days off, and access exclusive discounts.
- Why this job: Be part of a team that values your input and fosters personal growth.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Inclusive culture with ongoing training and development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Location: 26 Newland Walk, Northampton, United Kingdom, NN1 2EB
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Northampton) - 37.5 Hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Northampton) - 37.5 Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork experience. Remember, they want to see how you can wow their customers!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Northampton) - 37.5 Hours
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for delivering exceptional customer service. Share specific examples of how you've gone above and beyond for customers in the past – this will show us that you truly understand what it means to create a positive experience.
Tailor Your Application: When applying, take a moment to customise your CV and cover letter to reflect the key qualities we're looking for. Mention your teamwork skills and problem-solving abilities, as these are crucial for a Retail Customer Advisor role at Three.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and achievements, as this will help us see how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
VodafoneThree values collaboration, so be ready to discuss how you work within a team. Share stories that illustrate your ability to contribute positively to a group dynamic, whether it’s through supporting colleagues or achieving team goals together.
✨Be Authentic
During the interview, let your personality shine through. VodafoneThree is looking for authenticity, so don’t be afraid to share your unique experiences and perspectives. This will help them see the real you and how you can fit into their inclusive culture.
