VodafoneThree - Performance Specialist in Newbury

Working hours: Full time 37.5 hours per week – Mon to Fri Hybrid. We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree: Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

Job Description: This role sits within the Digital organisation and owns the day-to-day financial and performance management for a specific brand/component across the digital channel. The Digital Performance Manager is responsible for budget/target definition, performance tracking, forecasting, and governance, ensuring the digital channel delivers against targets. The role holds a critical position within trading governance, representing Digital in cross-functional forums and ensuring accuracy, clarity, and senior-ready performance insight right up to the director community.

What you’ll do:

• Own daily, weekly, and monthly performance tracking for your assigned segment across sales, service, and customer experience metrics.
• Lead the digital budgeting cycle for your segment, including budget allocation, forecasting, scenario planning, and performance phasing.
• Monitor performance vs. budget, highlighting risks, opportunities, and required actions to leaders across Digital, Commercial, and Finance.
• Represent the digital channel in trading governance forums, presenting performance updates, analysis, and recommended actions.
• Partner with Finance and Commercial teams to ensure alignment between digital performance reporting and overall business trading views.
• Ensure high accuracy in all performance reporting, dashboards, and senior-level commentary.
• Work closely with Ecommerce, SEO, CRO, Insights, and Operations teams to understand underlying performance drivers and input to improvement plans.

Qualifications: Who you are:

• Experience in performance management, trading analysis, or digital commercial roles within telecoms, retail, or other high-volume industries.
• Strong understanding of digital commerce metrics, customer journeys, and revenue/volume drivers.
• Highly numerate with the ability to build, manage, and interpret budgets, forecasts, and performance phasing.
• Proficiency with analytics and reporting tools (Adobe, GA, BI platforms, Excel, dashboards).
• Excellent communication and presentation skills, with the ability to simplify complex information for senior stakeholders.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer: We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Additional Information: Need to know: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.