At a Glance
- Tasks: Lead a team to optimise processes and drive continuous improvement in a dynamic environment.
- Company: Join VodafoneThree, a leader in technology and communications with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Embrace a culture that values diversity and encourages unique experiences.
- Why this job: Make a real impact by enhancing operational efficiency and driving change in a fast-paced setting.
- Qualifications: Experience in process improvement and strong leadership skills are essential.
The predicted salary is between 55000 - 65000 £ per year.
Type: Full-time
Requisition Grade: 12
Location: Newbury + Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
What you’ll do
- Resourcing & Capacity Management: Lead, plan, and prioritise work across a team of process designers, matching people to transformation programmes by skill set and development need. Manage the team's capacity against a high‑volume delivery backlog, making clear calls on sequencing and trade‑offs. Provide direct line management, including hands‑on support and structured work assignment for team members at different levels.
- Process Governance & Standards: Own and evolve the process governance framework – ensuring processes are documented, controlled, and compliant with enterprise standards and regulatory obligations. Set the standards and lead process modelling and design using BPMN 2.0, SIPOC and value stream mapping to define and optimise end‑to‑end workflows. Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations. Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement team's own ways of working. Monitor adherence through assessments and audits; track non‑compliance and drive corrective actions through to closure with process owners.
- Change Adoption Monitoring: Track adoption rates of implemented process changes across delivery teams and workstreams. Analyse deficiencies, emerging requirements and behavioural patterns to identify where improvements aren't landing. Feed structured insight back into the improvement cycle – closing the loop between design and real‑world performance.
Who you’re looking for
- Proven experience leading process improvement and service optimisation in complex, high‑throughput operational environments, ideally in technology, infrastructure or communications.
- Strong command of process governance and controlled change; able to build scalable frameworks.
- Hands‑on process modelling skills (BPMN 2.0, SIPOC, value stream mapping) – this is a practical role.
- Line‑management experience, with ability to develop and support team members at all levels.
- Change‑management capability to drive adoption and navigate resistance.
- Strong stakeholder engagement and facilitation skills; able to influence across functions without authority.
- Comfortable with ambiguity, translating complex, shifting operational challenges into structured, actionable solutions.
Worried that you don’t meet all the desired criteria exactly? We know everyone is unique; we encourage applicants whose experience aligns closely, even if not precisely all aspects. If you’re excited about this role but your experience doesn’t align exactly, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. We provide reasonable adjustments during the recruitment process to support accessibility needs. Contact your recruiter or email jobs@three.co.uk for guidance.
Closing Date: 19/06/2026
VodafoneThree - Continuous Improvement Manager in Newbury employer: Three UK
At VodafoneThree, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and continuous improvement. Located in Newbury with hybrid working options, we provide our employees with ample opportunities for professional growth and development, alongside a supportive environment that values collaboration and diversity. Join us to be part of a forward-thinking team where your contributions directly impact our transformation programmes and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land VodafoneThree - Continuous Improvement Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at VodafoneThree on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common questions related to process improvement and change management. We recommend using the STAR method to structure your answers – it helps you showcase your experience clearly and effectively.
✨Tip Number 3
Showcase your hands-on skills! If you’ve got experience with BPMN 2.0 or value stream mapping, be ready to discuss specific examples. We want to hear how you've applied these in real-world scenarios to drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at VodafoneThree.
We think you need these skills to ace VodafoneThree - Continuous Improvement Manager in Newbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in process improvement and service optimisation. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Include specific examples of how you've used BPMN 2.0, SIPOC, or value stream mapping in your previous roles. We want to see how you’ve made a real impact.
Be Authentic:We love unique candidates! If you don’t meet every single requirement, don’t sweat it. Share your passion for continuous improvement and how your diverse experiences can bring value to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Three UK
✨Know Your Processes
Make sure you brush up on your knowledge of process governance and improvement methodologies. Familiarise yourself with BPMN 2.0, SIPOC, and value stream mapping, as these will likely come up in the interview. Being able to discuss how you've applied these frameworks in past roles will show you're ready for the hands-on nature of this position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your line management experience and how you've supported team members at different levels. Think about specific situations where you’ve had to manage capacity against a high-volume delivery backlog and how you made decisions on sequencing and trade-offs. This will demonstrate your ability to lead effectively in a complex environment.
✨Engage with Stakeholders
Be ready to discuss your experience in stakeholder engagement and how you've influenced others without direct authority. Prepare anecdotes that illustrate your facilitation skills and how you've navigated resistance to change. This will be crucial in showing that you can drive adoption of process changes across teams.
✨Embrace Ambiguity
This role requires comfort with ambiguity, so think about times when you've translated complex operational challenges into actionable solutions. Be prepared to share how you approached these situations and what outcomes resulted from your structured approach. This will help convey your problem-solving capabilities and adaptability.
