Integration Senior Manager in Newbury

Working hours: Full time 37.5 hours per week – Mon to Fri

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Job Description

Overall accountability for the successful planning and integration of new and upgraded RAN sites into the network. Lead in creating a collaborative culture where internal and external stakeholders and partners are engaged, actively participate and have a common drive and ambition to resolve issues, manage risks and share best practice. Encouraging a culture of honest and transparent dialogue to ensure the successful delivery of the programs. Direct leadership of a team to ensure successful delivery and integration of RAN sites in support of key programs and business outcomes. Influence and lead a number of internal and external stakeholders who are instrumental in enabling the planning and successful integration of new and upgraded RAN sites. Providing timely and reliable information to Regional teams, Vendors and other key stakeholders to operate effectively. Manage a number of key dependencies that are critical to achieving the Network Deployment targets in support of wider business objectives and CMA obligations. Build and lead a high performing and engaged team where individuals are supported and developed in their careers, and providing guidance and support to ensure deployment programs are delivered successfully. Demonstrate and promote behaviours that create the "best place to work".

What you'll do:

• This is a leadership role working directly with a number of key stakeholders including Vendors, suppliers and across the ND&I organisation to deliver the integration program in line with business needs and expectations.
• Provide informed and reliable updates to the business on activation forecasts which will enable them to promote marketing campaigns for Consumer and Enterprise business units.
• Ensure the integration program is driven in line with the business requirements and CMA obligations.
• Accountable for leading the integration team and ensuring multiple dependencies and suppliers are managed to support the integration programs and deliver to forecast and budget.
• Build strong relationships with the Regional teams and Programme team to understand the delivery plans and ensure the necessary dependencies are managed closely to enable unhindered delivery of the Network Deployment programmes.
• Working closely with the Vendors to ensure clear and timely visibility of activation plans to enable management of resources and wider dependencies to support the successful delivery of RAN sites in to the network, including re-visits and out of hours working as required.
• Accountable for the end-to-end integration including forecasting, planning, fault fix, re-visits and on the day escalations, ensuring no delays or interruptions to the programs.
• Ensure that suppliers and stakeholders are reporting accurately, delivering to the agreed plan and work with them to address issues which may put that plan at risk.
• Ensure processes are well defined and in place to manage interdependencies between partners, resolving any escalations that arise and driving down SLAs to expedite delivery.
• Oversee quality issues and faults to ensure sites are handed into Operations in a timely manner.
• Working closely with key stakeholders to understand trends and causes of cancelled or failed works and influence remedial actions to mitigate or prevent future occurrences.
• Develop and implement a stakeholder and communication strategy to build and maintain relationships across the ND&I and wider community.
• Responsible for identifying conflicts, providing visibility and working cross functionally to resolve and mitigate.
• Manage and resolve escalations.
• Work collaboratively with all partners (internal/external) to understand industry trends and make timely and proactive decisions.
• Participates in a culture of continuous improvement and best practice and manage change and transition effectively to minimise the disruption to delivery programmes.

Qualifications

Who you'll be:

• Experienced in building and managing diverse and multi-disciplined teams, including a variety of external partners with the proven ability to develop, coach and motivate people, recognise gaps and build plans to develop capability.
• Knowledge of the end-to-end Network Deployment lifecycle with a detailed understanding of the activation and integration process.
• Demonstration of strategic thinking skills and ability to analyse complex issues, whilst being bold in decision making and clear in the definition of solutions to address them, coupled with commercial awareness and the ability to make recommendations on delivery to time/cost/quality based on knowledge of desired outcomes, trends and KPIs.
• Evidence of excellent stakeholder management and communication skill, with an ability to influence at all levels and articulate business/technical outcomes using simple, clear language.
• Proven experience of inspiring cultures to drive others to continuously evaluate and improve and embed change across the organisation and partners.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.