Estate Change Specialist in Newbury

We are creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

This role manages the execution of contact centre transformation for VodafoneThree, overseeing partner onboarding and exit strategies. It coordinates campaign lifecycle activities including launches, closures, and consolidations, as well as technology and connectivity changes. Collaboration with stakeholders across the business ensures effective delivery and alignment with overall strategy.

What you’ll do:

• Execute change within the contact centre estate ensuring operational alignment with business objectives.
• Coordinate the onboarding of new contact centre partners and exit of existing ones in line with evolving channel strategy.
• Lead the launch, closure, and consolidation of campaigns to maximise operational efficiency and customer impact.
• Oversee the implementation of technology and connectivity changes that affect assisted channels.
• Work cross-functionally with stakeholders across Property, Technology, Operations, and Channel teams to ensure seamless change implementation.
• Maintain visibility and accountability for end-to-end delivery across all contact centre change initiatives.
• Support Partner Contract Change and RFP strategy.

Qualifications:

• Understanding of change management principles including stakeholder engagement, risk mitigation, and business readiness planning.
• Experience managing transitions with outsourced or third-party contact centre partners including onboarding, knowledge transfer, and exit planning.
• Ability to coordinate cross-functional teams to ensure timely and effective campaign delivery aligned with goals.
• Understanding of infrastructure dependencies and ability to liaise with IT and network teams to ensure seamless implementation.
• Strong communication and relationship-building skills to work with stakeholders across multiple functions.

We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role.

What we offer:

• Great pay and bonuses.
• Up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata).
• Personalised benefits for you and your family like discounts, vouchers, a pension plan, and more.
• Amazing learning & development tools to help with your career.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators' standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email for guidance.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.