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- Tasks: Lead governance for outsourced services and ensure compliance with contract terms.
- Company: VodafoneThree, a leading mobile network provider in the UK.
- Benefits: Competitive salary, bonus potential, up to 28 days off, and great discounts.
- Why this job: Join a dynamic team driving change and building a better future with 5G technology.
- Qualifications: Experience managing outsourced services and strong performance monitoring skills.
- Other info: Embrace diversity and apply even if you don’t meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Reading, Newbury or Stoke + Hybrid/Homebased Working. Permanent role. Hybrid working model with in-office 2-3 days per week. Salary: excellent basic salary plus bonus and Three benefits. Working Hours: Full time 37.5 hours per week (core hours between 10:00 and 16:00).
Who We Are: We’re here to build a network the UK can count on—connecting people, places and potential. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares about each other, our customers, and the future we’re building.
Why VodafoneThree: Join us at the heart of change—investing sustainably and creating opportunities that last. We’re expanding connectivity and powering businesses, services and communities across the country with significant 5G and digital infrastructure investments. We move at pace and are building a future that works better for everyone.
Job Description: We are creating something special and joining forces to build the biggest mobile network provider in the UK. This role ensures outsourced partner services comply with contract terms and identifies improvement measures for VodafoneThree. It operates the partner relationship framework, monitors performance through governance forums, and recommends contract amendments.
Responsibilities include:
- Leading QBRs/MBRs, facilitating audits, and managing service-related risks in collaboration with the Commercial Business Manager.
- Lead and manage the contact centre governance team, setting ambition and roadmaps with full oversight of governance activity.
- Ensure outsourced services meet contractual obligations and drive improvements to align with VodafoneThree standards.
- Implement and manage the partner relationship framework to deliver contractual performance metrics.
- Facilitate partner governance forums, including QBRs and MBRs.
- Monitor contractual performance and recommend amendments based on results, risks, and operational insight.
- Support partner contract changes and RFP strategy.
- Coordinate and facilitate independent audits of outsourced partner services.
- Jointly manage service and partner risks with the Commercial Business Manager.
- Contribute to DRACC processes, ensuring risks are captured in the official risk register.
Qualifications:
- Experience managing outsourced service providers, ensuring delivery aligns with contractual obligations and identifying improvement opportunities.
- Ability to monitor and report on partner performance against KPIs and contractual metrics through governance forums and dashboards.
- Ability to coordinate cross-functional stakeholders and ensure audit readiness and transparency.
- Knowledge of enterprise risk management practices, including risk identification, escalation, and documentation.
Additional Information: Worried that you don’t meet all the desired criteria exactly? We value diverse experiences and encourage you to apply even if your background doesn’t align perfectly with every part of the job description.
What we offer: Competitive pay, bonus potential, up to 28 days off plus bank holidays, and paid personal days (pro-rata). Benefits include discounts, vouchers, a pension plan and learning & development tools.
Need to know: We are regulated by the Financial Conduct Authority and offers are subject to background checks (criminal and financial). Reasonable adjustments are available during the interview process; contact your recruiter or jobs@three.co.uk for guidance. We use AI in our business to boost innovation and efficiency, and we value authentic candidate experiences. During the interview, show us your knowledge, personality, creativity and abilities. We look forward to getting to know the real you.
Copy of Partner Governance Manager in Newbury employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Partner Governance Manager in Newbury
✨Tip Number 1
Get to know VodafoneThree! Research their values, recent projects, and company culture. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or use mock interviews. Focus on articulating your experience with managing outsourced services and how you've driven improvements in the past. Confidence is key!
✨Tip Number 3
Prepare questions to ask your interviewers about the role and the team. This shows you're engaged and helps you assess if VodafoneThree is the right fit for you. Plus, it gives you a chance to learn more about their governance processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Copy of Partner Governance Manager in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Partner Governance Manager role. Highlight your experience with outsourced service providers and governance forums, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use quantifiable results to demonstrate how you've improved performance or managed risks in previous roles. This helps us see the impact you've made in your past positions.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for building networks and improving services, as this aligns with our mission at VodafoneThree.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, dive deep into VodafoneThree's mission and values. Understand their commitment to building a reliable network and how they invest in sustainable practices. This will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Experience
Be ready to discuss your experience managing outsourced service providers. Prepare specific examples where you've ensured compliance with contractual obligations and identified improvement opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Governance Insights
Since the role involves leading governance forums like QBRs and MBRs, think about how you can contribute to these discussions. Bring up any relevant experiences where you've monitored performance against KPIs or facilitated audits. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Yourself
VodafoneThree values authenticity, so don’t be afraid to let your personality shine through. Share your passion for connectivity and how you can contribute to their vision. Remember, they want to see the real you, so relax and engage in a genuine conversation during the interview.
