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- Tasks: Engage customers and provide tailored solutions while achieving sales targets.
- Company: Join VodafoneThree, a leader in connectivity and innovation.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy up to 31 days off, and access discounts.
- Why this job: Be part of a team that empowers communities and drives meaningful change.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
- Other info: Full training provided and inclusive hiring practices.
The predicted salary is between 12 - 16 £ per hour.
Location: 336 Almondvale South, The Elements, Livingston, United Kingdom, EH54 6HR
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Overview: We’re here to build a network the UK can count on – one that connects people, places and potential. VodafoneThree believes everyone deserves the same chance to stay connected, and we’re building that future today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
Your work will power businesses, services and communities across the country. We move at pace because what we’re building matters. We’re proud of our progress and just getting started.
Our Retail Customer Advisors deliver first-class customer service and help us meet sales targets as a team.
Job Description: As a Retail Customer Advisor, you will understand and meet each customer's unique needs as they enter your store. Your customer service dedication and knowledge of our products and services will help us achieve high standards while hitting sales targets together as a team.
- Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required. Worried that you don’t meet all the desired criteria exactly? We value inclusion and encourage you to apply even if your experience doesn’t align with every part of the description. Our recruitment team can help you see how your skills fit in.
Additional Information
What we offer: competitive pay and bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). Benefits include discounts and a pension plan, plus learning and development tools.
Need to know: we provide reasonable adjustments for interviews through our Talent, Diversity & Inclusion teams and DEI Networks. If you require adjustments, contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in parts of our business to boost innovation and efficiency, but we care about your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show who you really are.
Retail Customer Advisor (Livingston) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Livingston) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and recent achievements. This will help you connect your answers to what they care about, showing you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and teamwork experience, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show your personality! VodafoneThree values diversity and inclusion, so don’t be afraid to let your true self shine during the interview. Share personal stories that demonstrate your problem-solving skills and passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Retail Customer Advisor (Livingston) - 30 hours
Some tips for your application 🫡
Show Your Customer Service Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share examples of how you've gone the extra mile to help customers in the past. We love hearing about your experiences!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your teamwork skills and problem-solving abilities, as these are key for us at VodafoneThree. Show us how you can contribute to our high-performing environment!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can bring your whole self to work. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our recruitment team, who are eager to find the right fit for our team!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with VodafoneThree’s products and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about how you engaged with customers, resolved issues, and contributed to a positive experience—this is key for a Retail Customer Advisor.
✨Team Player Vibes
Since teamwork is crucial in this role, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight any instances where you helped achieve team goals or supported colleagues, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
