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- Tasks: Engage customers and enhance their experience with our innovative products.
- Company: Join a dynamic team at VodafoneThree, building the UK's best network.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy up to 31 days off, and personalised benefits.
- Why this job: Make a real impact by connecting people and empowering communities.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
- Other info: Inclusive workplace with training and development opportunities for everyone.
The predicted salary is between 10 - 15 £ per hour.
Location: 50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 20 hours across 4 days per week, including weekends on a rotation basis
Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
What you’ll do:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Aim to achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
Inclusion: Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We encourage you to apply as you may be the right candidate for this role or another role.
What we offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family.
Need to know: We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Retail Customer Advisor (Greenock) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Greenock) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Be yourself! VodafoneThree values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped you into the person you are today.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (Greenock) - 30 hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and what makes you tick.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your customer service skills and any relevant experience that shows how you can enhance the customer journey at Three.
Show Your Team Spirit: We love a good team player! In your application, mention any experiences where you've collaborated with others to achieve a common goal. It’ll show us you’re ready to contribute to our positive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research Three and their values. Understand their mission to connect people and empower communities. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, you'll need to demonstrate your passion for exceptional customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you tailored solutions to meet their needs.
✨Team Player Attitude
Three values collaboration, so be ready to discuss how you work well within a team. Share stories that illustrate your ability to contribute positively to a group dynamic and how you support your colleagues in achieving common goals.
✨Be Authentic
During the interview, let your personality shine through. Three is looking for authenticity, so don’t be afraid to share your unique experiences and perspectives. Be yourself, and remember that they want to get to know the real you!
