At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading mobile network provider with a focus on customer service.
- Benefits: Earn £13.72 per hour plus bonuses, enjoy up to 31 days off, and access great perks.
- Other info: Full training provided, with excellent opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving sales in a fun team.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 27000 - 29000 £ per year.
Full-time
Location: Unit C18, 645 Provan Walk, Glasgow Fort Shopping Centre, Glasgow, United Kingdom, G34 9DY
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
Job Summary: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required—ambition and the drive to learn matter most.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Retail Customer Advisor (Glasgow Fort) - 37.5 hours employer: Three UK
At Three UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the bustling Glasgow Fort Shopping Centre, our Retail Customer Advisors enjoy competitive pay, generous bonuses, and a comprehensive benefits package tailored to support both personal and professional aspirations. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (Glasgow Fort) - 37.5 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can contribute to their customer service goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! As a Retail Customer Advisor, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and providing solutions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork spirit! During interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate and contribute to a positive environment will resonate well with the hiring managers at Three UK.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to connect with you and get the ball rolling on your journey to becoming a Retail Customer Advisor. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (Glasgow Fort) - 37.5 hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail Customer Advisor role. Highlight any customer service experience and your ability to work in a team, as these are key for us at Three UK.
Craft a Personal Cover Letter:Use your cover letter to show off your personality! Share why you’re passionate about customer service and how you can contribute to our team. We love seeing genuine enthusiasm for the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We want to see how resourceful you can be when it comes to resolving customer enquiries and ensuring satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Three UK
✨Know the Products
Familiarise yourself with Three UK's products and services before the interview. This will not only show your interest but also help you answer questions about how you can enhance customer experiences with these offerings.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your dedication to service excellence will resonate well with the interviewers, as they value a strong customer focus.
✨Team Player Attitude
Be ready to discuss how you work within a team. Share instances where collaboration led to success, as teamwork is crucial in achieving store KPIs and creating a positive environment.
✨Problem-Solving Mindset
Think of scenarios where you've effectively resolved customer issues. Demonstrating your resourcefulness and proactive approach will showcase your ability to provide personalised solutions, which is key for this role.
