Retail Customer Advisor - (Guildford) - 30 Hours in England

Three is building a network that connects people and places. We close the digital divide, empower communities, and drive progress. We work to create a workplace where everyone feels safe, welcomed, and valued.

Location: 112-116 High Street, Guildford, United Kingdom, GU1 3HQ

Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance.

Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis.

Job Description: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter our store. Your dedication to customer service and knowledge of cutting‑edge products will help us achieve sales targets together as a team.

Key Responsibilities:

• Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related inquiries, ensuring a prompt resolution.

Qualifications: It all starts with you. We want individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments.

• Customer Focused: Passion for delivering exceptional service and understanding customer needs.
• Team Collaboration: Work well within a team, contributing to a positive, high‑performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior product knowledge is required – ambition and the drive to learn matter most.

Benefits:

• A free staff handset + unlimited SIM card.
• 4.5% employer pension contribution.
• Life assurance.
• Holiday allowance of 31 days annual leave + 2 bank holidays + 3 personal days (pro‑rata).

Additional Retail Benefits:

• A Tastecard membership.
• Money to spend with Uber.
• Access to discounts across thousands of retailers, activities, gyms, and health clubs via Perks at Work scheme.
• Opportunity to win ‘Three Celebrates’ monthly and annual awards.

We Care About Your Success: Great pay, bonuses, up to 31 days off plus bank holidays and paid personal days. Personalise benefits with discounts, vouchers, a pension plan and more. Learn and develop with our learning & development tools.

Need to Know: We believe everyone should have the opportunity to interview for a role that matches their skills. Our Talent, Diversity & Inclusion teams and employee‑led DEI networks have identified reasonable adjustments for the interview process. If you require adjustments – e.g., extended time, sign language interpreter, assistive technology – contact your recruiter or email.

We use AI in our business to boost innovation, improve efficiency, and create new opportunities. Candidates may use AI to fine‑tune CVs, but we value your unique experiences and achievements. During the interview, rely on your own knowledge and skills to demonstrate authenticity.