At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a focus on customer service.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 31 days holiday, and access exclusive perks.
- Other info: Full training provided, with opportunities for growth and recognition in a fun workplace.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Passion for customer service and a willingness to learn; no prior experience needed.
The predicted salary is between 22 - 25 £ per hour.
Location: East Kilbride, Scotland, United Kingdom
Working hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales goals.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
- Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
Company & Benefits- Location: Unit 37 (48) The Plaza Shopping Centre, East Kilbride, United Kingdom, G74 1LW
- Free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Access to discounts and Perks at Work scheme
- As a bonus, within retail, you will also receive additional benefits such as Tastecard membership and opportunities to win awards.
Three is committed to an inclusive culture and equal opportunity. If you require reasonable adjustments for the interview process, please contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and achievements during the interview process.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Telecommunications
Retail Customer Advisor (East Kilbride) - 30 hours employer: Three UK
Three UK is an exceptional employer that prioritises employee growth and a supportive work culture, making it an ideal place for those seeking meaningful employment. Located in the vibrant Plaza Shopping Centre in East Kilbride, employees enjoy a range of benefits including a competitive salary, generous holiday allowance, and access to exclusive discounts, all while being part of a team that values customer service excellence and collaboration. With comprehensive training provided and a commitment to inclusivity, Three UK fosters an environment where ambition and personal development are encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (East Kilbride) - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your responses. Focus on how your skills align with customer service and teamwork, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Share personal stories that highlight your problem-solving skills and ability to connect with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Three UK. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Customer Advisor (East Kilbride) - 30 hours
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for customer service in your application. We want to see how you can enhance the customer journey and create exceptional experiences, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Yourself:We value authenticity, so let your personality shine through in your written application. Share your unique experiences and what drives you, especially when it comes to problem-solving and teamwork.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Even though full training will be provided, showing that you’ve done your homework will impress the interviewers. Be ready to discuss how these products can enhance customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your passion for delivering exceptional service and how you can create positive interactions that leave customers feeling valued.
✨Team Player Vibes
Since teamwork is key in this role, think of instances where you’ve successfully collaborated with others. Share how you contribute to a positive environment and help achieve team goals, as this will resonate well with the interviewers.
✨Problem-Solving Mindset
Be ready to discuss how you approach challenges and resolve customer enquiries. Think of specific situations where you’ve used your resourcefulness to find solutions, as this aligns perfectly with the role's requirements.
