At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leading telecommunications company with a focus on customer service.
- Benefits: Earn £12.60 per hour plus bonuses, enjoy 31 days holiday, and access exclusive perks.
- Other info: Full training provided, with opportunities for growth and recognition in a fun workplace.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Passion for customer service and a willingness to learn; no prior experience needed.
The predicted salary is between 22 - 25 £ per hour.
Location: East Kilbride, Scotland, United Kingdom
Working hours: Full time 30 hours across 5 days per week, including weekends on a rotation basis
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales goals.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications & Personal Qualities
- Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
Company & Benefits
- Location: Unit 37 (48) The Plaza Shopping Centre, East Kilbride, United Kingdom, G74 1LW
- Free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Access to discounts and Perks at Work scheme
- As a bonus, within retail, you will also receive additional benefits such as Tastecard membership and opportunities to win awards.
Three is committed to an inclusive culture and equal opportunity. If you require reasonable adjustments for the interview process, please contact your recruiter or email jobs@three.co.uk. We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and achievements during the interview process.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Telecommunications
Retail Customer Advisor (East Kilbride) - 30 hours employer: Three UK
Three UK is an excellent employer that fosters a supportive and inclusive work culture, making it an ideal place for Retail Customer Advisors to thrive. With comprehensive training and opportunities for personal and professional growth, employees are empowered to excel in their roles while contributing to a dynamic team environment. Located in a vibrant retail setting, the company offers competitive benefits and a chance to engage with customers in meaningful ways, ensuring a rewarding career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor (East Kilbride) - 30 hours
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Three UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Three UK!
We think you need these skills to ace Retail Customer Advisor (East Kilbride) - 30 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Three UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Three UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Three UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Three UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
