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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and community empowerment.
- Benefits: Earn £12.60 per hour plus bonuses, with up to 31 days off and personal benefits.
- Why this job: Be part of a team that values your input and fosters personal growth.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Inclusive culture with ongoing training and development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Location: Unit L29, Overgate Court, Dundee, United Kingdom, DD1 1UQ
Salary: £12.60 per hour + an on‑target bonus of 25%, paid out monthly based on your store's performance
Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
Retail Customer Advisor (Dundee) - 37.5 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Dundee) - 37.5 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and problem-solving abilities. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Dundee) - 37.5 hours
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Retail Customer Advisor role. Highlight your customer service experience and any relevant skills that align with our values and the job description. It shows us you’re genuinely interested!
Show Your Passion: We love candidates who are passionate about technology and customer service. Share examples of how you've wowed customers in the past or how you’ve used tech to solve problems. This will help us see your dedication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with VodafoneThree’s products and services. Understanding what they offer will help you engage with customers effectively and show that you’re genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the company's values.
✨Team Spirit is Key
Since teamwork is crucial for this role, be ready to discuss how you’ve collaborated with others in previous jobs. Highlight your ability to contribute positively to a team environment and how you can help achieve store goals together.
✨Be Authentic
VodafoneThree values authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped you, as this will help you connect with the interviewers on a personal level.