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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connectivity and community empowerment.
- Benefits: Earn £13.72 per hour, plus bonuses and up to 31 days off.
- Other info: Full training provided and flexible working options available.
- Why this job: Be part of a team that values diversity and makes a real impact.
- Qualifications: Passion for customer service and teamwork; no prior experience needed.
The predicted salary is between 13 - 14 £ per hour.
Location: Unit 18 The Loreburne Shopping Centre, Dumfries, United Kingdom, DG1 2BD
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on your store's performance
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. You’ll work on real challenges, with real impact, across every corner of the country.
Job Description
What you’ll do
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
Who you are
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description or you require a more flexible working pattern, we encourage you to apply as you may be the right candidate for this role or another role.
Additional Information
What we offer
We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities.
Retail Customer Advisor (Dumfries) - 16 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Dumfries) - 16 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your experiences align with the role of a Retail Customer Advisor. We want to hear about your customer service skills and how you can contribute to the team!
✨Tip Number 3
Show your personality! During the interview, let your true self shine through. VodafoneThree values authenticity, so don’t be afraid to share your unique experiences and how they’ve shaped you. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor (Dumfries) - 16 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Customer Advisor role. Highlight your customer service experience and any teamwork examples to show us you’re a great fit!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about joining VodafoneThree. Share your passion for customer service and how you can contribute to our mission of connecting people and communities.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Authenticity is key, so share your unique experiences and what makes you stand out.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Three UK
✨Know the Company
Before your interview, take some time to research VodafoneThree. Understand their mission, values, and the role they play in connecting communities. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Customer Advisor, your ability to engage with customers is key. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. This will demonstrate your customer-focused mindset and problem-solving skills.
✨Practice Team Collaboration Scenarios
Since teamwork is essential for this role, think of instances where you successfully collaborated with others. Be ready to discuss how you contributed to a positive team environment and achieved shared goals, as this aligns with what VodafoneThree values in their employees.
✨Be Authentic
VodafoneThree is looking for authenticity, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped you. This will help you connect with the interviewers and show them who you really are.