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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions to enhance their experience.
- Company: Join Three UK, a vibrant company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, 31 days off, and perks like discounts and a free SIM card.
- Why this job: Be part of a team that values your growth and creativity in a dynamic retail environment.
- Qualifications: Passion for customer service and teamwork; no prior product knowledge needed.
- Other info: Inclusive culture with ongoing training and development opportunities.
The predicted salary is between 10 - 13 £ per hour.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We will support you with ongoing development opportunities to build your skills and confidence so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three we offer a range of benefits:
- A free staff handset unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus within retail you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
- Opportunity to win Three Celebrates monthly and annual awards
What we offer:
We care about our people’s success by offering great pay, bonuses up to 31 days off plus 2 bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.
Need to know:
We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey – for example extended time or breaks in between online assessments, a sign language interpreter or assistive technology – please contact your recruiter directly or email for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements. During the interview we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities. Above all we’re looking for authenticity and can’t wait to get to know the real you.
Remote Work: No
Employment Type: Part-time
Key Skills: Sales Experience, Customer Service, Organizational skills, Basic Math, POS, Millennium, Accounting, Retail Sales, Upselling, Product Demos, Guest Services, Lead Generation
Experience: years
Vacancy: 1
Locations
Retail Customer Advisor (Londonderry SC) 12 Hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Londonderry SC) 12 Hours
✨Tip Number 1
Get to know the company! Before your interview, dive into Three UK's values and products. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your personality! Be authentic and let your unique experiences shine through. Remember, they want to see the real you, so don’t be afraid to share your passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Customer Advisor (Londonderry SC) 12 Hours
Some tips for your application 🫡
Show Your Customer Passion: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to meet customer needs in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the Retail Customer Advisor role. We want to see how you can contribute to our team and enhance the customer journey!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for Three UK – we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to review it!
How to prepare for a job interview at Three UK
✨Know Your Products
Familiarise yourself with Three UK's products and services. Even though full training will be provided, having a basic understanding of what you’ll be selling can help you engage customers more effectively and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your passion for exceptional service will resonate well with the interviewers, as they’re looking for someone who can enhance the customer journey.
✨Demonstrate Team Spirit
Think of instances where you’ve successfully collaborated with others. Since teamwork is crucial in this role, sharing your experiences of working well within a team will show that you can contribute to a positive environment at Three.
✨Be Ready to Problem Solve
Anticipate questions about how you would handle specific customer enquiries or challenges. Practising your problem-solving skills will demonstrate your resourcefulness and proactive approach, which are key traits for a Retail Customer Advisor.
