Credit Assistant

Credit Operation Agents

PART-TIME, WEEKEND WORK, 16 hours per week

Contract for 12 months

Glasgow – On-site

We are looking for Agents to support the Credit operations centre, and handle the calls that are received into the Service Centre.

This role is working part-time, Saturday and Sunday, totally 16 hours.

Full training will be provided for this position and the training will be contract the first 2 weeks of starting, and will be across Monday to Friday.

Responsibilities

• Supporting/making credit decisions using various investigation methods and credit interpretation to determine approvals. This is in line with departmental/company policy and procedure.
• You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle Decline Appeals, Referrals and Business sales.
• Main KPI’S would be to maximise the number of connections while using insight to reduce fraud.

Experience

• Banking or financial experience is desired but not essential as full training will be proved.

• Ability to work in a multi skilled environment
• Attention to detail is a must
• Good problem-solving ability
• Being able to manage individual and team targets
• Work as part of a team