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- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join VodafoneThree, a leader in connecting communities and empowering individuals.
- Benefits: Earn £12.60 per hour, enjoy bonuses, and receive 31 days of annual leave.
- Why this job: Be part of a team that values your unique perspective and fosters personal growth.
- Qualifications: No experience needed; just bring your passion for customer service and teamwork.
- Other info: Enjoy perks like discounts, a free handset, and ongoing development opportunities.
The predicted salary is between 10 - 15 £ per hour.
Location: 41 Church Street, Coleraine, United Kingdom, BT52 1AW
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance
Working Hours: Part time 12 hours across 2 days per week, including weekends on a rotation basis
Company Description: We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
Job Description: As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
- Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications: It all starts with you. We are looking for individuals who want to “wow” our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
- Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow.
Additional Information: We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
- Benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Retail Bonus
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
What We Offer: We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays and paid ‘personal’ days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
Need to Know: We believe everyone should have the opportunity to interview for a role that matches their skills. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Retail Customer Advisor (Coleraine) - 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Coleraine) - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VodafoneThree. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and teamwork abilities, as these are key for the Retail Customer Advisor role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and looking the part shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Retail Customer Advisor (Coleraine) - 12 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Customer Advisor role. Highlight any customer service experience and your ability to work in a team, as these are key for us at VodafoneThree.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you’re excited about the role and how you can contribute to our mission of delivering exceptional customer service. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved customer issues or improved a process. This will demonstrate your proactive approach and resourcefulness, which we value highly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with VodafoneThree's products and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-focused mindset will resonate well with the interviewers, as they value exceptional service.
✨Be a Team Player
Since teamwork is crucial in this role, think of instances where you've successfully collaborated with others. Share these stories during your interview to demonstrate your ability to contribute positively to the team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their vision.
