Business & Technology Transformation Senior Manager

Full-time V3 Requisition Grade: 14 Location: London – Hybrid (2‑3 days in office) Salary: Excellent basic salary plus bonus and benefits Working Hours: Full time 37.5 hours per week – Monday to Friday

What you’ll do

• As a senior transformation leader, you’ll set the direction for how Business and Technology come together to deliver at pace and at scale.
• You’ll lead the evolution of our operating model – using data, insight and experience to fundamentally reshape how we prioritise, design and deliver technology‑enabled change across the organisation.
• Define and lead the strategic transformation of the Business and Technology engagement‑to‑execution model, creating a step‑change in how we plan, prioritise and deliver together.
• Use data and insight to challenge the status quo, identifying opportunities to improve prioritisation, decision‑making, governance, speed and quality across the delivery lifecycle.
• Design and embed a scalable, enterprise‑wide delivery framework that enables consistent, repeatable and value‑driven execution across the Business and Technology Demand Roadmap.
• Own the translation of strategic demand into clear, prioritised and outcome‑based delivery portfolios, ensuring strong alignment to business goals and customer value.
• Provide senior leadership across complex, multi‑domain delivery landscapes, orchestrating dependencies and driving alignment across Technology, Product, Network, Operations, Commercial and Enablement.
• Build and mobilise the right resources to enact the plan, setting clear direction and empowering teams to deliver, while removing systemic barriers and driving accountability at all levels.
• Act as a trusted partner to senior stakeholders, influencing direction, investment decisions and long‑term transformation priorities.

Who you are

• You’re a strategic and inclusive leader who thrives in complexity and brings others with you.
• You combine big‑picture thinking with executional strength, and you’re energised by creating environments where people and teams can do their best work.
• Significant experience leading enterprise‑scale Business and Technology transformation, including defining and embedding innovative operating models and delivery frameworks.
• Exceptional and proven ability to deploy and embed cross‑functional behaviour change at all levels, leading and influencing across organisational boundaries.
• Proven ability to lead through influence at executive level, shaping strategy and aligning senior stakeholders.
• Deep expertise across business analysis, design and delivery, with a track record of successfully leading large, complex transformation portfolios.
• Strong commercial judgement, with the ability to balance customer value, cost, risk and speed to drive better outcomes.
• Experience owning and optimising significant Opex and Capex investments, with accountability for delivering measurable value.
• Formal project management accreditation is valued, alongside a pragmatic, outcome‑focused approach to delivery.

We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply.

What we offer

• We offer excellent pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, a pension plan, discounts, vouchers and learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks.