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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions to enhance their experience.
- Company: Join Three UK, a leader in mobile technology and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team that values your input and creativity.
- Qualifications: Passion for customer service and a knack for problem-solving.
- Other info: Exciting retail environment with a focus on personal development.
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Retail Customer Advisor (Bury) - 12 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Bury) - 12 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Three UK. Understand their products and services, and think about how you can enhance the customer journey. This will show that you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to provide personalised solutions for customers. Role-play with a friend or family member to get comfortable with handling different enquiries and showcasing your service excellence.
✨Tip Number 3
Show off your sales skills! Be prepared to discuss how you've hit KPIs in previous roles or how you plan to drive sales at Three. Use specific examples to demonstrate your performance enhancement abilities and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Retail Customer Advisor (Bury) - 12 hours
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to meet customer needs, just like you’ll do as a Retail Customer Advisor at Three UK.
Know Our Products: Familiarise yourself with Three UK's products and services before applying. Mentioning specific products in your application shows us that you're genuinely interested and ready to promote our innovative offerings.
Tailor Your Application: Don’t send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that align with the job description. We love seeing how you can enhance the customer journey and create exceptional experiences.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Three UK
✨Know Your Stuff
Familiarise yourself with Three UK's products and services. Understand their unique selling points and how they can benefit customers. This knowledge will help you answer questions confidently and show your dedication to customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you tailored solutions to meet their needs, as this aligns perfectly with the role's focus on enhancing customer engagement.
✨Understand KPIs
Research what Key Performance Indicators (KPIs) are relevant to the Retail Customer Advisor role. Be ready to discuss how you can contribute to achieving these targets and share any past experiences where you've successfully met or exceeded performance goals.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for understanding customer needs. Show that you can engage meaningfully by asking clarifying questions and summarising what the interviewer says to ensure you’re on the same page.
